Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Employer paid group term life
Disability insurance
Paid Time Off
403B retirement plan with employer match
fitness center use
Life insurance
AD&D insurance
Tuition Assistance
scholarships
Employee assistance program
legal services
Home/auto insurance
discount purchasing program
Pet insurance
Job Description
Covenant Living is part of a nationwide family of Continuing Care Retirement Communities dedicated to serving older adults with compassion, respect, and excellence. As a reputable and growing organization, Covenant Living provides a vibrant and supportive community where seniors thrive while receiving expert care and engaging in numerous activities that enrich their quality of life. The organization emphasizes a commitment to a high standard of service, focusing on creating a warm, welcoming atmosphere for residents, their families, and visitors. With a rich history and a strong mission rooted in inspired service, Covenant Living continues to expand its offerings and maintain... Show More
Job Requirements
- High school education or equivalent
- Two years of customer service or clerical experience
- Highly organized and detail oriented
- Excellent interpersonal and communication skills both verbal and written in English
- Pleasant personality and telephone voice
- Ability to remain calm in an emergency situation
- Complete confidentiality when circulating general information
- Knowledge of computers including Microsoft Office Suite
- Interest in and desire to work with older adults
Job Qualifications
- High school education or equivalent
- Two years of customer service or clerical experience
- Highly organized and detail oriented
- Excellent interpersonal and communication skills both verbal and written in English
- Pleasant personality and telephone voice
- Ability to remain calm in an emergency situation
- Complete confidentiality
- Knowledge of computers including Microsoft Office Suite
- Interest in and desire to work with older adults
Job Duties
- Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner
- Transfer calls appropriately
- Take messages when the individual requested is not available
- Monitor emergency system and direct staff to emergent situations
- Call emergency personnel as appropriate
- Complete resident checks as appropriate to specific desk
- Provide information to all visitors and direct them to the appropriate individual
- Ensure visitors and contractors sign in and wear appropriate badges according to policy
- Keep reception desk and lobby clean and organized after each shift
- Facilitate transportation requests and coordinate timing with residents and staff
- Place courtesy calls to residents to remind them of transportation trips
- Assist residents in signing up for programs and activities and collect payment
- Demonstrate knowledge and use of office equipment and monitor supplies
- Sell postage stamps and manage incoming mail and packages
- Facilitate maintenance requests and communicate urgency to staff
- Complete monthly charge sheets according to procedure
- Support other departments in clerical duties as assigned by the Office Manager
- Support reception team in clerical duties and maintenance of the reception area
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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