Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee wellness programs
Paid holidays
Job Description
Ascentria Care Alliance is a nonprofit social service agency dedicated to strengthening communities by empowering individuals to respond to life's challenges. With decades of experience, Ascentria provides a comprehensive array of services including refugee resettlement, family services, senior care, and supportive programs designed to enhance quality of life and foster self-sufficiency. Their mission centers on creating welcoming environments for individuals and families from diverse backgrounds, ensuring that all community members receive the respect, dignity, and assistance they deserve. Ascentria's Client Center plays a pivotal role as the frontline access point, facilitating connections and offering support to a wide variety of... Show More
Job Requirements
- Certification in First Aid and CPR within 90 days of employment
- completion of Ascentria New Employee Orientation
- participation in additional training and certifications as assigned
- ability to sit for long periods and perform occasional light physical tasks
- capability to lift up to 20 pounds occasionally
- strong problem-solving and decision-making skills
- ability to work under stress in a fast-paced environment
Job Qualifications
- Minimum of three years experience in a busy reception or front desk environment
- basic working knowledge of Microsoft Office applications including Word, Excel, Outlook, and Teams
- professional, positive, outgoing, and welcoming demeanor with strong problem-solving skills
- excellent verbal and written communication skills including cultural competence and phone etiquette
- experience in multilingual or multicultural environments preferred
- ability to align with the agency mission of empowering individuals and strengthening communities
- punctuality and dependability
Job Duties
- Coordinate with identified staff to ensure continuous presence at the front desk
- greet and promptly triage all guests in a friendly and welcoming manner
- triage incoming calls and voicemails to appropriate staff members in a timely fashion
- maintain front desk and common areas in good order with confidential materials secured
- monitor internal security equipment such as CCTV and access management systems
- follow proper mail processing protocols for incoming and outgoing mail and packages
- support and maintain shared office spaces, including inventory management of breakroom supplies
- issue and maintain logs for facility access resources such as keys and key fobs
- support and ensure familiarity with safety and security protocols
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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