Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Job Description
GESMV Community Services Center is a dedicated agency focused on providing exceptional community support through a variety of programs and services. The center prides itself on creating a welcoming and supportive environment for all visitors, guests, and employees. Operating as a key resource hub within the community, GESMV values professionalism, responsiveness, and a commitment to its mission, vision, and values. The agency fosters a culture of collaboration and respect, ensuring that every interaction reflects its dedication to service excellence. The community services center offers a broad range of programs designed to meet diverse needs, requiring its staff to be well-informed... Show More
Job Requirements
- high school diploma or general education degree (GED)
- previous customer service experience required
- ability to type/data-entry accurately at 40 wpm
- experience using multi-line switchboard system
- proficiency in Word, Excel, Internet, E-mail
- customer service oriented with a pleasant disposition
- must maintain the ability to pass a criminal background check and random drug screen
Job Qualifications
- high school diploma or general education degree (GED)
- previous customer service experience
- ability to type/data-entry accurately at 40 wpm
- experience using multi-line switchboard system
- proficiency in Word, Excel, Internet, E-mail
- customer service oriented with a pleasant disposition
- ability to comply with background check and drug screen
Job Duties
- present a professional appearance and friendly attitude to all visitors and guests in the building
- provide exceptional customer service
- represent the agency in a positive, responsive manner
- greet and direct all visitors, program participants and employees as they arrive in the building
- use the visitor/guest sign-in registry and visitor name badge system
- create name badges and provide them to all visitors and participants to be worn while they are on the premises
- answer questions and provide information to guests and visitors as requested
- work cooperatively with lobby ambassadors to direct visitors and guests to the appropriate areas of the building and to meetings with requested employees
- contact staff via phone, email, and online messaging system to notify them of visitors in the lobby
- maintain an excellent understanding of the agency's mission, vision and values
- keep informed about all current programs and services, as well as the staff members responsible for each
- maintain clean front desk space, free from clutter and unnecessary items
- assist with monthly building safety drills in partnership with safety department and site safety coordinators
- facilitate and assist employees in using the agency postage meter
- sort and distribute mail to employee mailboxes
- manage and maintain employee mailboxes
- comply with all agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, Department of Labor and other regulatory standards
- verify and create badges for employees, volunteers and others as needed
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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