Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $50,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Volunteer time off
Hybrid remote work options
401k
Life insurance
flexible schedules
Monthly social activities
Casual dress code
Professional Development
Job Description
Gradient Financial Group is a prominent financial services company with a nationwide presence through twelve unique entities that collectively serve diverse financial needs across the country. Recognized for its commitment to excellence and employee well-being, Gradient Financial Group has cultivated a culture that values openness, transparency, and community engagement. The company encourages a collaborative work environment where team members frequently participate in activities such as food days, friendly competitions, volunteer events, and other special gatherings that foster camaraderie and a positive workplace atmosphere. Gradient Financial’s comprehensive approach to employee care and development reflects its dedication to being not just a... Show More
Job Requirements
- High school diploma or GED required
- Customer service experience preferred
- Phone experience preferred
- Proficient knowledge of customer service principles and processes
- Proven knowledge of Microsoft Office tools
- Proficient knowledge of phone usage
- Proficient knowledge of copy machine operation
- Proven knowledge of office procedures and basic arithmetic
- Proficient command of English language
- Effective verbal and written communication skills
- Ability to collaborate effectively
- Accurate data entry skills
- Attention to detail
Job Qualifications
- High school diploma or GED
- Customer service experience preferred
- Phone experience preferred
- Proficient knowledge of customer service principles and processes
- Proven knowledge of Microsoft Office tools
- Proficient knowledge of phone usage
- Proficient knowledge of using copy machines
- Proven knowledge of office procedures and spelling, grammar, punctuation, and arithmetic
- Proficient knowledge of the English language
- Proficient English speaking, reading, and writing skills
- Proficient customer service skills
- Proven skill in talking to others to convey information effectively
- Proficient collaboration skills
- Proven data entry skills
- Proficient skill in completing assignments accurately and with attention to detail
Job Duties
- Serve visitors by greeting, welcoming, directing and announcing them appropriately
- Answer incoming calls within two rings
- Transfer all calls to the appropriate personnel
- Check night messages first thing every morning and update night message as needed
- Maintain security by following procedures and controlling access
- Perform clerical receptionist duties such as filing, photocopying, collating, faxing
- Sign for and record incoming packages
- Distribute incoming mail and packages
- Post and send outgoing mail and packages
- Participate in special projects as needed
- Distribute employee birthday gifts
- Perform all other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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