Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Standard Hours
Benefits
competitive pay
Annual Increases
On-demand pay advances
Medical health insurance
Dental Insurance
Vision Insurance
short-term disability insurance
long-term disability insurance
Life insurance
Employee assistance program
401k retirement plan with company match
paid paternity leave
Generous Paid Time Off
Nonprofit student loan forgiveness program
Annual training allowance
Social work license supervision
Continuing education credits
Opportunities for internship or practicum supervision
inclusive environment
Job Description
Caracole is a mission-driven nonprofit organization dedicated to providing high-quality services and fostering a supportive and inclusive environment for its staff and clients. Founded with the intent to serve individuals affected by HIV or at risk for HIV, Caracole stands out for its commitment to community service, professional growth, and diversity. The organization places a strong emphasis on cultivating a recovery-friendly workplace that values respect, integrity, and collaboration, all while maintaining a welcoming atmosphere for visitors and employees alike. Caracole operates as a local service agency with a progressive approach, ensuring that its operations and programs align with its core... Show More
Job Requirements
- Advanced computer and keyboarding skills, including proficiency with Microsoft Office: Outlook, Word, Excel
- Virtual meeting platforms
- Online purchasing
- Minimum of two years' experience of office support duties
- Ability to work independently
- Excellent attention to detail
- Exceptional customer service skills
- Proven ability to work harmoniously with ethnically, culturally, and racially diverse groups of individuals
- Read, write, speak and understand English with good verbal and written communication
- Ability to accurately communicate information and ideas so others will understand
- Ability to maintain confidentiality in verbal, print, and electronic communications
- Planning, accuracy and attention to detail
- Bilingual (Sp/En) preferred
- Regular, on time attendance with minimal schedule flexibility
- Ability to remain in a stationary position for multiple hours
- Must operate a computer, telephone, printer, and postage machine
- Ability to move throughout the building, including use of stairs
- Must be able to lift or move up to 25 pounds
- Reliable transportation to work
Job Qualifications
- Minimum of two years' experience of office support duties
- Proficiency in MS Office applications including Word, Excel and Outlook
- Ability to work independently
- Excellent attention to detail
- Exceptional customer service skills
- Proven ability to work harmoniously with ethnically, culturally, and racially diverse groups of individuals
- Advanced computer and keyboarding skills, including proficiency with Microsoft Office: Outlook, Word, Excel
- Virtual meeting platforms
- Online purchasing
- Read, write, speak and understand English with good verbal and written communication
- Ability to accurately communicate information and ideas so others will understand
- Ability to maintain confidentiality in verbal, print, and electronic communications
- Planning, accuracy and attention to detail
- Bilingual (Sp/En) preferred
Job Duties
- Welcome visitors to our building, direct them to appropriate staff, hand out materials, and ensure a positive and professional experience at the front desk
- Manage a multi-line phone system, answer calls promptly and correctly, forward calls and voicemails and set voice mail greetings
- Maintain office safety and security by opening and closing the office each day and by controlling entry into the office areas
- Maintain working knowledge of agency programs in order to provide the necessary information for phone and in person inquiries
- Handle incoming/outgoing mail, accept package deliveries, log payments
- Monitor and restock marketing materials, maintain appropriate signage and artwork in public spaces
- Train, schedule and organize staff and volunteers to ensure front desk coverage at all times, including days off
- Maintain a clean, comfortable, and attractive environment in office common spaces
- Stock, organize and order supplies for office, bathroom, cleaning and kitchen
- Maintain office equipment including postage machine, copiers and fax machine
- Oversee scheduled maintenance and cleaning services, including office cleaning, parking lot maintenance, recycling and garbage, and HVAC maintenance
- Maintain list of repair and maintenance needs
- Manage service calls for office equipment and building maintenance
- Coordinate use of conference rooms, including scheduling, room setup, and food orders for staff, board, and other groups
- Set up tech equipment for hybrid meetings
- Set up offices for new staff: manage equipment and furniture, name plates and signage
- Serve as primary contact for external partners using shared office or clinic space
- Accept, unpack, inventory, and acknowledge in-kind donations
- Process check and online cash donations: enter contributions into donor database
- Keep donor database current with correct donor and address information
- Prepare acknowledgement letters for all donors
- Coordinate and prepare donor solicitation mailings
- Provide logistical support to Chief Executive Officer for board and committee meetings, e.g., scheduling, handouts, refreshments, room setup, virtual links, etc.
- Collect, mail, distribute and file board correspondence, meeting communications and board and committee minutes
- Maintain accurate files of all meeting materials
- Maintain accurate board contact list and list of board terms, attendance and committee membership
- Track board volunteer hours and commitments
- Maintain a high level of confidentiality of client, agency and staff information
- Act as an ambassador for Caracole in interactions with community members
- Develop and revise documentation systems as needed to promote efficiency
- Identify and pursue educational opportunities to promote professional growth
- Complete other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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