Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Paid Time Off
short-term disability
long-term disability
401k
Life insurance
Job Description
Rochester Motor Cars is a leading automotive company dedicated to providing high-quality automotive products and services to its customers. With a strong commitment to exceeding customer and employee expectations, Rochester Motor Cars aims to foster lifelong loyalty through exceptional service and quality. The company emphasizes personal excellence, ongoing improvement, and financial performance while maintaining a positive working environment grounded in mutual respect and continuous growth. Their philosophy centers around customer enthusiasm, employee satisfaction, market effectiveness, and progressive development, encapsulated in their approach of "Grow people, make friends and do good." This commitment is supported by a comprehensive benefits package for... Show More
Job Requirements
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong phone, computer and email skills
- Excellent verbal and written communication
- Team-oriented with desire to achieve both individual and collective goals
- Excellent time management and organizational skills
- Works well under pressure
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong phone, computer and email skills
- Excellent verbal and written communication
- Team-oriented with desire to achieve both individual and collective goals
- Excellent time management and organizational skills
- Works well under pressure
Job Duties
- Manage high volume of incoming calls
- Ensure all incoming calls are answered efficiently and professionally
- Place outbound calls as needed
- Follow-up with existing customers to confirm satisfaction and generate leads
- Provide exceptional customer experience
- contribute to high CSI scores
- Enter and or update customer information into the CRM system
- Be a liaison between customers and the sales/service department
- Manage shuttle rides for customers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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