Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Rotating Shifts
Benefits
competitive pay
Health Insurance
Retirement benefits
Life insurance
Disability insurance
Paid Time Off
educational benefits
financial resources
Mental Health Resources
Job Description
Jefferson Health is a nationally ranked healthcare system located primarily in the greater Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey. With a remarkable history dating back to 1824, Jefferson is dedicated to reimagining healthcare and higher education by integrating compassionate clinical care, cutting-edge research, and professional training. The organization serves millions of patients annually across 32 hospital campuses and over 700 outpatient and urgent care locations. Jefferson also maintains a commitment to equal educational and employment opportunities, fostering a diverse and inclusive environment for all individuals regardless of age, race, gender, or any other protected status. Thomas... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in reception or customer service roles
- excellent verbal and written communication skills
- ability to handle sensitive information with confidentiality
- strong organizational skills
- empathy and patience when dealing with patients and families
- ability to work rotating shifts
- familiarity with healthcare settings preferred
Job Qualifications
- high school diploma or equivalent
- experience in a healthcare or customer service environment preferred
- strong communication and interpersonal skills
- ability to provide compassionate and clear information
- proficiency in managing multiple tasks and maintaining calm under pressure
- basic understanding of medical terminology is a plus
- ability to work a rotating shift schedule
Job Duties
- welcome patients' families and friends upon arrival
- provide clear directions and essential information about the surgical process and waiting area procedures
- maintain regular communication with surgical and recovery room teams
- keep family members informed about the progress and status of the surgery in a timely and compassionate manner
- serve as a bridge between the medical team and the patient's loved ones
- offer emotional support and ensure that updates are delivered with empathy and clarity
- clearly explain the surgical process, estimated waiting times, and what to expect during recovery
- provide post-operative care instructions as needed, ensuring understanding and answering any questions
- foster a peaceful and supportive atmosphere in the waiting area
- address concerns or anxieties with patience and professionalism
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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