Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $26.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Tuition Assistance
Job Description
NYU Langone Hospital-Brooklyn is a renowned full-service teaching hospital and Level I trauma center located in the vibrant community of Sunset Park, Brooklyn. It serves as an essential hub within the extensive NYU Langone Health system, providing critical healthcare access and services to the residents of Brooklyn. With a comprehensive network of affiliated ambulatory and outpatient practices, NYU Langone Hospital-Brooklyn plays a pivotal role in delivering high-quality medical care while advancing medical education and research. The hospital is deeply committed to fostering an inclusive and equitable environment for its diverse faculty, staff, and patient population. Equity and inclusion are core... Show More
Job Requirements
- High school diploma or GED
- Effective communication skills
- Ability to use phone and computer systems
- Customer service skills
- Knowledge of hospital layout or willingness to learn
- Ability to handle confidential information
- Flexibility to perform other related duties
- Ability to work in a fast-paced environment
Job Qualifications
- High school diploma or GED
- Effective communication skills with all levels of the organization
- Familiarity with hospital departments and basic medical terminology
- Ability to use computer and telephone systems efficiently
- Customer service orientation with professionalism
- Ability to maintain confidentiality regarding patient information
- Willingness to learn and adapt to new programs and services
- Previous experience in a healthcare or customer service role preferred
Job Duties
- Willingly performs other related duties
- Exhibits appropriate telephone courtesy, including answering telephone promptly by third ring, identifies self and department, speaks clearly and takes accurate messages
- Uses Cyracom phone or other communication technology effectively when interpreter services are needed
- Uses computer efficiently and effectively to locate necessary information
- Promptly greets visitors, patients and staff as they approach the desk, promotes a pleasant, professional and customer friendly service
- Is knowledgeable about locations and familiar with departments, nursing units and other patient services, facilitates customers in finding appropriate departments, meeting locations and staff members
- Follows strict policies regarding provision of patient condition, room number and telephone contact information
- Maintains records and updates daily census, Operating Room and Recovery list, deliveries to patients and television requests
- Assists with distribution of visitor passes for Behavioral Health
- Is knowledgeable about and proactively seeks information about new programs and services in order to provide current and accurate information
- Communicates questions, issues and concerns regarding information services to supervisor
- Organizes and maintains work area, requests supplies and reports equipment problems
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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