Receptionist

Franklin, TN, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k

paid volunteer time

Job Description

Cool Springs Modern Dentistry is a reputable dental practice committed to providing high-quality dental care in a modern and welcoming environment. Known for its dedication to patient satisfaction and professional excellence, Cool Springs Modern Dentistry fosters a culture where experienced professionals collaborate to deliver outstanding services while continuously enhancing their skills. As a part of the wider PDS Health family, the practice emphasizes compassionate patient care and operational efficiency through its We Believe Behavioral Framework, ensuring all team members adhere to best practices and uphold the company’s core values.

The role of Receptionist at Cool Springs Modern Dentistry ... Show More

Job Requirements

High school diploma or general education degree (GED)
Prior coursework or training in dentistry, insurance, or business preferred
Knowledge of office practices and patient insurance processes
Strong communication and interpersonal skills
Ability to manage tasks and time effectively
Proficiency with practice management systems
Ability to maintain patient confidentiality
Reliable and self-motivated
Ability to maintain professional appearance and demeanor
Willingness to comply with company policies and regulations

Job Qualifications

High School Diploma or general education degree (GED)
Prior coursework or on-the-job training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Results oriented with an energetic self-starter mindset, setting realistic goals and meeting commitments
Patient advocate who is flexible, empathetic, passionate, and ethical
Process focused operator with data-driven decision-making skills
Financial acumen understanding profit drivers and local market competition
Influencer with active listening and behavior observation skills
Self-motivated, reliable individual capable of independent and team work
Excellent interpersonal, oral, and written communication skills
Ability to handle and maintain confidentiality with patient records
Organized and detail-oriented able to work in a fast-paced environment

Job Duties

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
Schedule appointments that result in each healthcare provider having a smooth, productive day
Interact and communicate with patients and guests in the reception area during their wait time
Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
Ensure that all tasks on the front office checklist are completed daily
Post payments to patient accounts in accordance with Company policies
Act as subject matter expert in practice management system regarding patient registration, e-check in, and ensuring account information is accurate and up to date
Efficiently check in patients, obtain necessary consents, and promptly notify back office of patient arrival and pertinent information
Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
Ensure all patient messages received from the Contact Center are returned and resolved timely
Actively participate in daily morning huddles, monthly team meetings, and other required meetings
Demonstrate stewardship of the PDS Brand making decisions consistent with the brand framework
Become knowledgeable and support clinician on patient education regarding the Mouth-Body Connection
Maintain an appropriate professional appearance and demeanor
Ensure compliance with Company policies and regulatory requirements
Perform other duties as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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