Receptionist

Santa Clara, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Hourly

Rate:

Range $23.00 - $25.00

Benefits

Paid holidays

Vacation Time

Sick Time

Comprehensive health plan options with 95 percent premium coverage

403(b) retirement plan with match

Additional pay for bilingual staff

Free Headspace mindfulness app access

Eligibility for State Loan Forgiveness Program

Job Description

The Asian Americans for Community Involvement (AACI) is a respected nonprofit organization dedicated to enhancing the well-being of Asian American and broader community members through comprehensive healthcare and social services. AACI operates as a community health center offering a variety of medical, mental health, and social support services tailored to meet the diverse needs of its population. Known for fostering a culturally sensitive environment, AACI aims to break down barriers to healthcare access, promote wellness, and improve health outcomes in a compassionate and respectful setting.

The Medical Front Desk Receptionist at AACI plays a crucial role as the ini... Show More

Job Requirements

High school diploma, GED or equivalent
minimum of one year of experience in a healthcare environment or knowledge of community primary care and mental health outpatient operations
customer service experience
computer proficiency including data entry and Microsoft Office
excellent verbal communication skills
ability to maintain confidentiality and privacy
verbal and written fluency in English
bilingual skills in a second language desired
ability to adjust to change
good communication skills with diverse populations
ability to work effectively in a team environment

Job Qualifications

High school diploma, GED or equivalent
minimum of one year of experience in a healthcare environment or knowledge of community primary care and mental health outpatient operations
customer service experience and ability to provide a high level of customer assistance
computer skills including proficiency in data entry, internet use and Microsoft office applications
excellent verbal communication skills
ability to maintain confidentiality and privacy of information
verbal and written fluency in English
bilingual skills in a second language (particularly in Spanish) desired but not required
ability to adjust to change and ask clarifying questions when necessary
ability to communicate well with people of diverse cultural professional and experiential backgrounds
ability to establish and maintain effective work relationships as part of a multi-disciplinary team

Job Duties

Schedule, reschedule and or cancel appointments in accordance with AACI's Appointment Scheduling Policy
answer all Call Center incoming calls, screen, or forward calls, provide information, take messages or schedule appointments
check insurance and verify eligibility information
greet persons entering the lobby, determine the nature and purpose of the visit, and direct or escort them to specific destinations
monitor calls on hold to prevent long wait times
relay patient questions, requests, and other messages to the appropriate person or department
collect, update, and verify all pertinent patient demographic and insurance information
communicate regularly with the supervisor on the status of operations, patient access, medical records, insurance coverage updates and any other related issues
resolve patient inquiries, complaints or concerns regarding their accounts or appointments
collect payments from patients in accordance with AACI's policies of handling cash
complete other related duties and projects as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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