Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Benefits
401(k) plan with matching company contributions
Comprehensive medical care
Dental Insurance
Vision care
Paid parental leave at 100% of salary
Paid Time Off
company holidays
Job Description
JLL, also known as Jones Lang LaSalle, is a leading global professional services firm specializing in real estate and investment management. With its subsidiaries and affiliates, JLL operates around the world providing world-class services, advisory, and technology solutions that shape the future of real estate for a better world. The company is committed to creating a workplace where its employees can thrive, grow meaningful careers, and find a place where they belong. JLL's dedication to innovation and excellence within the property and real estate industry makes it a global leader, combining expert knowledge with cutting-edge technology to deliver superior results... Show More
Job Requirements
- Minimum 2 years previous customer service-related experience
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Excellent communication skills both verbal and written
- Fluency in English and local language
- Proficiency with technology and office software
- Positive attitude and flexibility to adapt to changing priorities
- Ability to perform minimal physical activity such as carrying small packages
Job Qualifications
- Minimum 2 years previous customer service-related experience
- Flexibility in managing shifting priorities and high volume of guests
- Strong interpersonal skills and ability to create exceptional guest experiences
- Excellent verbal and written communication skills
- Fluency in English and the local language
- Proven multi-tasking abilities with attention to detail
- Proficiency with a range of information technology tools and platforms
- Ability to perform minimal physical activity such as carrying small packages
Job Duties
- Enthusiastically welcome all guests, anticipate their needs, assist with arrival, office orientation, and departure
- Create memorable experiences with a warm, welcoming personality
- Take initiative to proactively address guest needs and answer questions
- Manage general inquiries through shared email inbox and respond to all email correspondence in a timely manner
- Share personal knowledge of the office services, spaces, and amenities available to guests
- Collaborate with team members to communicate trends in guest services and develop streamlined processes
- Manage conference room bookings and prioritize based on executive hierarchy
- Assist with minor event planning and meeting space set-up
- Assist caterers and support vendor access
- Track visitors including vendors, employees, and guests
- Manage parking validations for approved visitors
- Maintain security access card inventory and distribution
- Support annual management plan with key performance indicators
- Create work order requests as needed
- Identify best practices to enhance facility performance
- Guide employees in reserving meeting rooms
- Provide backup support for workplace associates
- Act as escalation point for technology and facility issues including WIFI, A/V equipment, and teleconferencing
Job Location
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