Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $32,486.70 - $37,832.71
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
supportive work environment
Job Description
This position is within a healthcare facility dedicated to providing compassionate and comprehensive care to elderly and disabled residents. The establishment is committed to fostering an atmosphere of teamwork among staff members and ensuring a hospitable and comfortable environment for its residents. The facility prioritizes respect, dignity, and quality service, reflecting its mission to enhance the lives of those it serves with professionalism and empathy.
The role primarily focuses on managing the front desk operations, which includes answering all incoming calls and assisting visitors as they enter the facility. The incumbent acts as the first point of contact and, ther... Show More
The role primarily focuses on managing the front desk operations, which includes answering all incoming calls and assisting visitors as they enter the facility. The incumbent acts as the first point of contact and, ther... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or administrative support
- Strong communication skills
- Organized and detail oriented
- Ability to handle multiple tasks simultaneously
- Patience and excellent self discipline
- Commitment to complying with facility policies and residents rights
- Ability to perform physical tasks as required
- Familiarity with safety protocols and emergency procedures
- Genuine caring attitude toward elderly and disabled residents
Job Qualifications
- High school diploma or equivalent
- Excellent communication skills
- Experience in customer service or administrative roles preferred
- Ability to operate telephone and paging systems
- Strong organizational skills
- Ability to maintain confidentiality
- Knowledge of safety and emergency procedures
- Genuine interest in working with elderly and disabled individuals
- Demonstrated patience and self-discipline
Job Duties
- Manages the telephone and switchboard including operating paging system
- Answers calls timely and courteously
- Directs calls promptly and accurately
- Assists visitors upon arrival by greeting them courteously
- Provides directions or contacts the person visitors intend to see
- Ensures all visitors and vendors sign in
- Demonstrates customer service skills in every interaction by smiling, greeting effectively, offering assistance, maintaining a neat workspace, and focusing attention on the front entrance
- Performs clerical duties including assisting with mail handling, filing, preparing informational packets and brochures, data entry, ordering supplies, and attending in-service education programs
- Complies with safety and confidentiality protocols
- Protects residents from neglect, mistreatment, and abuse and safeguards their personal property
- Completes additional tasks as directed by supervisor or administrator
Job Location
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