Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement savings plan
Career development opportunities
friendly work environment
Job Description
BMW of Warwick is a premier automotive dealership located at 1515 Bald Hill Road, Warwick, Rhode Island. As an established dealership, BMW of Warwick is dedicated to providing exceptional customer experiences in the retail automotive industry. The company prides itself on maintaining a welcoming and customer-friendly environment where clients can explore a wide range of BMW vehicles and receive outstanding service from a knowledgeable and professional team. BMW of Warwick is committed to diversity and equal employment opportunity, valuing employees from all backgrounds and creating an inclusive workplace. The dealership operates during store business hours with the expectation that employees... Show More
Job Requirements
- High school diploma or equivalent
- Valid driver's license
- Ability to answer and manage multi-line phone systems
- Exceptional customer service skills
- Strong organization and multi-tasking abilities
- Proficient in Microsoft applications
- Ability to communicate clearly and effectively
- Ability to maintain a professional demeanor
- Ability to perform light physical work including lifting up to 20 pounds
- Ability to work flexible hours including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One or more years of experience answering calls in a high-volume setting preferred
- Proficient with Microsoft applications
- Exceptional customer service skills
- Strong organizational skills with ability to multi-task
- Excellent communication skills and ability to work well in a team environment
- Fast and accurate data entry skills
- Ability to handle multiple calls simultaneously
- Ability to remain positive and professional in stressful situations
- Maintains professional appearance at all times
Job Duties
- Answers multi-line phone system using company approved greeting in a friendly and professional manner
- Responds quickly and accurately to incoming telephone calls by routing calls, providing assistance, and furnishing general information
- Offers to take messages or direct callers to voicemail according to caller preference and company policy
- Greets and directs visitors including customers and vendors to the correct department and notifies appropriate personnel
- Obtains and records demographic information about each customer using dealership sales control system
- Distributes brochures and information to visitors
- Answers basic customer inquiries and refers complex inquiries to appropriate person
- Greets customers in the service department during busy periods and obtains basic customer information
- Serves as clerical and administrative back-up
- Performs other duties as assigned
Job Location
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