Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.89 - $25.33
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement
on-demand pay
Employee assistance program
Job Description
Mercyhealth is a comprehensive integrated health system serving northern Illinois and southern Wisconsin. With a network that includes seven hospitals, 85 primary and specialty clinics, and a dedicated team of over 7,500 professionals, Mercyhealth is committed to delivering exceptional, coordinated healthcare services to the communities it serves. The organization is nationally recognized for its outstanding workplace culture and dedication to employee well-being, featuring accolades such as being ranked number one in the nation on AARP's Best Employers for Workers Over 50, named one of Working Mother magazine's 100 Best Companies for Working Mothers, and recognized as a Top 50 Company and Top 10 Nonprofit for Executive Women. Mercyhealth values diversity, equity, and inclusion, providing equal employment opportunities for candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. It offers competitive pay and a robust benefits package, including retirement plans, paid time off, on-demand pay, and access to an Employee Assistance Program (EAP).
The role of Medical Receptionist at Mercyhealth plays a crucial frontline position in ensuring smooth communication and operational efficiency within the healthcare system. The Medical Receptionist will be responsible for managing incoming telephone calls, providing accurate information about services and physicians, and routing messages appropriately using Epic electronic medical records software. This role is essential in welcoming on-site visitors, verifying appointments, and facilitating patient registration processes, including insurance verification and payment collection. Additional duties include managing mail and office supplies, assisting with MyChart signups and communication, and maintaining patient confidentiality in compliance with Mercyhealth’s policies. This position often requires working flexible hours to handle peak periods and may involve performing tasks at alternative locations.
The Medical Receptionist position offers an hourly pay range from $16.89 to $25.33 and includes essential responsibilities such as scheduling patient appointments, handling insurance documentation, posting payments, and balancing cash drawers at the end of each day. Physical demands of the role include frequent sitting, handling, and keyboard operation, with occasional standing, walking, and stooping. This role demands attention to detail, excellent interpersonal and communication skills, and familiarity with critical moments of service standards to maintain a welcoming and professional environment. Mercyhealth supports its employee-partners with training and development opportunities to help them succeed in their roles, reflecting the organization's commitment to empowering its workforce to make lives better.
The role of Medical Receptionist at Mercyhealth plays a crucial frontline position in ensuring smooth communication and operational efficiency within the healthcare system. The Medical Receptionist will be responsible for managing incoming telephone calls, providing accurate information about services and physicians, and routing messages appropriately using Epic electronic medical records software. This role is essential in welcoming on-site visitors, verifying appointments, and facilitating patient registration processes, including insurance verification and payment collection. Additional duties include managing mail and office supplies, assisting with MyChart signups and communication, and maintaining patient confidentiality in compliance with Mercyhealth’s policies. This position often requires working flexible hours to handle peak periods and may involve performing tasks at alternative locations.
The Medical Receptionist position offers an hourly pay range from $16.89 to $25.33 and includes essential responsibilities such as scheduling patient appointments, handling insurance documentation, posting payments, and balancing cash drawers at the end of each day. Physical demands of the role include frequent sitting, handling, and keyboard operation, with occasional standing, walking, and stooping. This role demands attention to detail, excellent interpersonal and communication skills, and familiarity with critical moments of service standards to maintain a welcoming and professional environment. Mercyhealth supports its employee-partners with training and development opportunities to help them succeed in their roles, reflecting the organization's commitment to empowering its workforce to make lives better.
Job Requirements
- High school diploma or equivalent preferred
- Previous medical reception or reception experience preferred
- Basic knowledge of keyboard skills and medical terminology preferred
- Good interpersonal and written communication skills
- Basic knowledge of Epic preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous medical reception or reception experience preferred
- Basic knowledge of keyboard skills and medical terminology preferred
- Good interpersonal and written communication skills
- Basic knowledge of Epic preferred
- Understands and demonstrates Critical Moments of Service techniques and standards
- Ensures reception and lobby areas are well maintained and clean
Job Duties
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate
- Retrieves messages from voice mail and forwards to appropriate personnel
- Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
- Monitors visitor access and issues passes when required
- Receives, sorts, and routes mail, and maintains and routes publications
- Orders, receives, and maintains office supplies
- Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary
- Performs other clerical duties as needed
- Schedules patient appointments
- Responsible for EMR Electronic Medical Records registration check-in processes in Epic
- Loads, verifies and updates patient demographics
- Scans, loads and verifies insurance coverage
- Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning
- Reviews all Alerts in Epic and refers patient to a PFC when necessary
- Collects co-payments and other self-pay obligations when required and post in Epic when registering patient
- Provides patient with an estimated self-pay obligation when appropriate
- Performs cashiering functions online payment posting within Epic
- Processes payments and deposits by adhering to the systems Cash Handling Policy
- Completes daily closing report and balances their individual cash drawer at the end of each day
- Performs petty cash count in and out daily and records appropriately
- Assist patients with MyChart signup and activation
- Replies to MyChart messages in a timely manner, closing messages when complete
- Safeguards patient privacy and confidentiality per MHS policies
- Preps Routes daily for upcoming appointments for frontline registration
- Reviews daily work queues and corrects identified patient registration errors
- Utilizes Epic waitlists based on provider preference
- Reviews and updates no-shows and cancellations for the day
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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