Reception Specialist

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $20.00

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Job Description

This job opportunity is with a well-established healthcare clinic operating across multiple locations, specifically between Grayson and Mission Trail. The clinic is dedicated to providing comprehensive patient care through a seamless integration of administrative and clinical services. As a full-time position under the supervision of the Clinic Manager, this role offers an essential service in the clinic’s operations and patient engagement processes. This healthcare facility is committed to creating a welcoming environment for patients while maintaining efficient administrative workflows to support clinical teams. The clinic emphasizes professionalism, accuracy, and excellent customer service in all patient interactions.

The role invol... Show More

Job Requirements

Must have a High School Diploma or equivalent
Must have at least one-year work experience in a clinical setting or customer service role
Must have exceptional customer service skills
Familiarity with insurance benefits is a plus
Must be computer literate with basic knowledge of MS Office and office machines
Must have the ability to multi-task
Must work well in a fast-paced environment
Willingness to travel between clinic locations
Other duties as assigned by supervisor or company

Job Qualifications

High School Diploma or equivalent
At least one-year work experience in a clinical setting or equivalent experience in a customer service role
Exceptional customer service skills
Familiarity with insurance benefits is a plus
Computer literate with basic knowledge of MS Office products and general office machines
Ability to multi-task
Ability to work in a fast-paced environment
Demonstrated team cooperation

Job Duties

Greet customers in a polite, prompt, and helpful manner
Provide necessary instructions and directions
Inform appropriate department or person of customer arrival
Update patient information such as insurance cards, driver's license, authorizations, and referrals
Administer tablets for completion of personal health information including privacy policies and financial policies
Collect co-payments, deductibles, and outstanding balances
Give detailed explanation of benefits and financial agreements
Answer phones pleasantly and address customer needs promptly
Schedule follow-up appointments as required by physician teams
Enter charges into computer system
Print charge tickets and paperwork for "next day clinic"
Balance daily collections with time of service payment, summary report, and prepare deposit slip
Carry out daily actions related to hold and practice buckets
Accept deliveries, log, and distribute to appropriate parties

Job Location

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