Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $24.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
27 days annual leave
8 public holidays
4 customary days
Campus parking
cycle to work scheme
Local bus and train discounts
Employee benefits portal
Onsite nursery
Holiday camps for children
discounted gym membership
24-7 employee assistance programme
Staff volunteering opportunities
maternity leave
Adoption leave
Professional development opportunities
Generous pension schemes
Job Description
The Operations Directorate is an essential part of the Colleges and Student Experience Division at Durham University, dedicated to enhancing the experiences of both students and staff. This division plays a vital role in the University community by providing a wide range of services and facilities that contribute to creating a supportive and enriching environment. With a strong focus on delivering a world-class experience, the Operations Directorate oversees services across 15 colleges, including catering, housekeeping, reception, security, and maintenance. These services ensure that students and staff alike can live, work, dine, socialise, and thrive within a safe and welcoming setting.... Show More
Job Requirements
- Five GCSEs at grade C or level 4 including English Language and Mathematics or equivalent experience
- Experience working in customer focused team environment or relevant qualification
- General administrative experience in an office environment
- Ability to manage time effectively to meet deadlines
- Good spoken and written communication skills
- Proficient digital skills with Microsoft 365 and digital communication tools
- Willingness to undertake training and professional development
- Team player with problem-solving skills
- Ability to provide clear advice and support to customers and colleagues
Job Qualifications
- Five GCSEs at grade C or level 4 including English Language and Mathematics or equivalent experience
- Experience of working in a team delivering customer focused services or relevant qualifications
- General administrative experience in an office environment
- Good spoken and written communication skills
- Good digital skills including Microsoft 365, internet, email and digital booking systems
- Commitment to training and continuous professional development
- Ability to solve problems collaboratively
- Ability to provide advice and guidance to colleagues and customers
Job Duties
- Act as the first point of contact for students, staff and visitors
- Answer telephone queries promptly and professionally
- Receive and issue post efficiently
- Make and amend room bookings as required
- Assist with check-ins and check-outs for students and conference guests
- Provide directions and information to customers
- Maintain a friendly and professional reception service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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