Reception / Concierge

Schulte Hospitality Group (SHG) is a leading third-party management company with extensive, multi-generational experience in the hospitality industry. Operating more than 200 locations across 38 states and 3 countries, SHG has built a reputation for excellence by managing a diverse portfolio of established brands such as Marriott, Hilton, IHG, and Hyatt, alongside many unique, independent, boutique, and lifestyle properties and restaurants. Known for its innovative approach and dedication to authentic hospitality, SHG is committed to creating inclusive and employee-focused workplaces where individuals can thrive and grow their careers. The company’s mission emphasizes respect, authenticity, and prioritizing the needs of both internal and external stakeholders, ensuring a positive impact in all aspects of its operations. Joining SHG means becoming part of a passionate team of hoteliers and restauranteurs dedicated to delivering exceptional service and continually evolving to meet industry standards and guest expectations.

The Spa at Woodcliff, operated under Schulte Hospitality, is currently seeking an energetic and experienced Spa Receptionist / Concierge to join their team in a full-time, hourly position with a competitive wage of $17.50 per hour. This role is a pivotal front-facing position dedicated to providing a warm, professional, and seamless experience for all spa guests. The Spa Receptionist / Concierge acts as the primary point of contact for visitors, managing appointments and ensuring all interactions reflect the high standards and quality service that SHG embodies. The candidate will be responsible for handling spa reservations, answering inquiries regarding services, pricing, and availability, and processing payments with accuracy and discretion.

The ideal candidate will have previous experience in customer service or hospitality, preferably within a spa, salon, or wellness environment. Familiarity with spa booking software and point-of-sale systems will be advantageous. Aside from administrative duties, this position also requires a personable and polished demeanor, strong communication skills, and the ability to multitask in a fast-paced environment. The role includes promoting and upselling spa services, packages, and retail products to enhance the overall guest experience. Additionally, the Spa Receptionist / Concierge will collaborate closely with spa therapists and management to maintain smooth operational flow and ensure guest satisfaction from arrival to departure.

Working at SHG provides employees with a vibrant, inclusive work culture focused on development and engagement. The company offers numerous rewarding benefits such as daily pay options, access to free telemedicine and virtual mental health care starting from day one, multiple health and life insurance plans, a 401k plan with company match, paid parental leave, paid time off, holiday pay, pet insurance, and employee assistance programs. SHG also provides exclusive discounts through the Schulte Savings Marketplace on a variety of leisure and lifestyle products including event tickets, electronics, and gym memberships.

This position offers an excellent opportunity for individuals passionate about hospitality and wellness services to develop their skills and advance within a supportive and growing company. The hiring process may include a phone interview, manager interviews, drug screening, background checks, reference checks, and potential employment assessments. Schulte Hospitality Group is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace where every associate feels valued and empowered.