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Job Overview
Compensation
Hourly
Range $14.25 - $17.00
Work Schedule
Weekend Shifts
Benefits
Career growth opportunities
Diverse work environment
inclusive company culture
Training and development programs
equal opportunity employment
Job Description
HRI Hospitality is a distinguished hotel ownership and management company renowned for its unique approach to revitalizing and managing premier properties. With a strong history of restoring hotels to their original charm and elegance, HRI Hospitality also spearheads new construction projects that become vibrant centers within their urban communities. This dual focus not only honors the legacy of historic properties but also embraces modern innovation, positioning HRI Hospitality as a forward-thinking leader in the hospitality industry. The company is dedicated to creating exceptional guest experiences through warm welcomes, personalized services, and a commitment to excellence across all its diverse brands... Show More
Job Requirements
- High school diploma or equivalent required
- College coursework or degree in hospitality or related field preferred
- Minimum 1 year of customer service or front desk experience required
- Previous hospitality or concierge experience preferred
- Experience with hotel or office phone systems and property management software a plus
- Excellent communication and interpersonal skills
- Professional appearance and polished demeanor
- Strong organizational and multitasking abilities
- Proficient in Microsoft Office Suite (Word, Outlook, Excel)
- Ability to handle sensitive information with discretion
- Knowledge of local attractions, dining, and events preferred
- Flexibility to work various shifts, including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- College coursework or degree in hospitality or related field preferred
- Minimum 1 year of customer service or front desk experience
- Previous hospitality or concierge experience preferred
- Excellent communication and interpersonal skills
- Professional appearance and polished demeanor
- Strong organizational and multitasking abilities
- Proficient in Microsoft Office Suite (Word, Outlook, Excel)
- Ability to handle sensitive information with discretion
- Knowledge of local attractions, dining, and events preferred
- Flexibility to work various shifts, including weekends and holidays
Job Duties
- Greet and welcome guests and visitors in a professional and friendly manner
- Manage guest inquiries, provide directions, and offer recommendations for local attractions and services
- Answer and route phone calls, messages, and emails promptly and accurately
- Assist with check-ins, check-outs, and guest requests as needed
- Coordinate with housekeeping, maintenance, and front desk teams to ensure smooth operations
- Maintain cleanliness and organization of the lobby, reception, and public areas
- Assist with administrative tasks, reservations, and guest correspondence
- Handle guest concerns with professionalism and escalate issues when appropriate
- Ensure adherence to company policies, brand standards, and safety procedures
- Perform additional duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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