Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.33 - $26.78
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Paid Time Off
Holidays
Merchandise discounts
performance-based incentives
Tuition Reimbursement
Employee assistance program
Job Description
Macy's is a renowned American retail giant with a rich history spanning over 160 years. Known not only for its wide range of high-quality merchandise but also for being an iconic part of American culture, Macy's blends innovation with tradition. From the excitement of the Macy's 4th of July Fireworks to the wonder of the Thanksgiving Day Parade, Macy's has continuously inspired millions of customers and colleagues alike. The company operates a variety of stores across the United States, offering employees a dynamic and rewarding work environment that values diversity, inclusion, and professional growth. This is a fantastic opportunity to... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of direct retail experience preferred
- Flexible availability including days, evenings, weekends, and holidays
- Regular, dependable attendance and punctuality
- Ability to lift at least 50 pounds
- Capability to stand for extended periods, up to two consecutive hours
- Able to perform physical tasks such as stooping, kneeling, crouching, climbing ladders
- Effective communication skills with customers and colleagues
- Experience with computers and technology including cash registers and handheld equipment
Job Qualifications
- High school diploma or equivalent
- 1-2 years of direct retail experience preferred
- Proficient in customer communication
- Skilled in providing clear direction to colleagues
- Ability to adapt quickly to changing customer expectations
- Resourceful in managing changing priorities and deadlines
- Demonstrated leadership skills
- Experience with retail technology and point-of-sale systems preferred
Job Duties
- Fulfill customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service
- Lead colleagues in the execution and completion of assigned tasks
- Role model and provide fast feedback to enhance every customer experience
- Ensure high-level customer service through problem-solving and customer-focused resolutions
- Promote Macy's mobile app to enhance the in-store customer experience
- Meet with People Leaders throughout the day to plan and monitor total store activities
- Provide continuous feedback to People Leaders to improve customer experience and processes
- Perform store opening and closing procedures including alarm system access and register settling
- Lead and participate in maintaining best-in-class merchandise standards
- Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment
- Foster an environment of acceptance and respect, strengthening relationships with colleagues, customers, and communities
Job Location
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