Ramp Agent (Customer Service Agent) - CMH

The Airport Customer Service position at Delta Air Lines in Columbus, Ohio, offers a critical role in the airline's ground operations and passenger experience. This entry-level opportunity is designed for individuals who want to be part of a team dedicated to ensuring smooth, timely, and safe logistics behind the scenes at one of the busiest travel hubs. The position carries a starting pay of $19.76 per hour, reflecting the company's commitment to competitive compensation.

As an Airport Customer Service Ramp Agent, your focus is on the efficient handling of customer baggage, cargo, and mail, taking place in physical and operational dynamic settings. Responsibilities involve safely loading, unloading, and transporting items to and from aircraft, as well as guiding arriving and departing planes at gate positions facilitating punctual connections. The role involves operating specialized ground equipment such as tugs, belt loaders, and tow tractors safely within congested airport environments. Accuracy and attention to detail are paramount when scanning baggage and using computer systems to ensure routing is precise and that customer belongings arrive at their destination without issue.

Employees in this position work in environments that may challenge them physically and require resilience—tasks include repetitive lifting and stacking items that can weigh between 50 to 70 pounds. In addition, the role requires working in all weather conditions, including heat, rain, and snow. Safety-conscious behavior underpins all operations with strict adherence to procedures and protective equipment usage.

Scheduling is flexible but driven by operational necessities, with shifts that might range from early mornings to overnight hours and weekly hours varying between 20 and 40 based on seniority. The company values internal movement and career growth, offering mentorship from leadership to support professional development and long-term career advancement within the airline. This inclusive and supportive culture encourages employees to thrive while delivering superior customer service in a fast-paced airport environment.

Delta Air Lines emphasizes security and transparency in its hiring process, with a zero-tolerance policy towards solicitations for money during recruitment. Genuine communications from the recruitment team are always sent from official Delta email domains.

Joining Delta as an Airport Customer Service Ramp Agent unlocks a range of comprehensive benefits and unique perks designed to support employees and their families. These include competitive salary packages, an industry-leading profit-sharing program, and performance incentives. Financial security is enhanced by a 401(k) plan featuring generous company contributions. Time off is generous for new hires, with up to two weeks of vacation, paid personal time, and ten paid holidays annually that contribute to a positive work-life balance.

Health and wellness are prioritized through extensive medical, dental, vision, disability, and life insurance options. Family care support extends through fertility, surrogacy, adoption assistance, and lactation resources. Holistic wellbeing programs provide emotional, physical, social, and financial health resources, including employee assistance programs and free financial coaching. Furthermore, employees benefit from global space-available flight privileges for themselves and eligible family members, fostering a unique work experience. Career development programs, community engagement, and sustainability initiatives reflect Delta's commitment to employee growth beyond the workplace. Recognition programs and access to a wide variety of discounts and voluntary benefits enhance the overall employee experience at Delta Air Lines.Show Less