QuickSTAT Air Logistics Healthcare Operational Care Specialist

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Range $23.00 - $28.00

Work Schedule

Standard Hours

Benefits

Health Insurance

401k retirement savings plan

Tuition Reimbursement

incentive compensation

Paid Time Off

Employee training programs

Career development opportunities

Job Description

Kuehne+Nagel is a global leader in logistics, recognized for its strong heritage and commitment to moving the world forward through innovative and reliable logistics solutions. As a company deeply invested in optimizing freight logistics and operations, Kuehne+Nagel plays a crucial role in ensuring the smooth and efficient movement of inventory and shipments worldwide. Their operations span a wide range of industries, including healthcare, where timely delivery of critical medicines can make a life-saving difference. Additionally, the organization supports industries delivering essential goods such as wind turbines and semiconductors, highlighting the diverse and impactful nature of their logistics services.

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Job Requirements

High school diploma or equivalent
Minimum one year of experience in logistics or air freight operations
Knowledge of airfreight operations and compliance
Strong customer service skills
Ability to communicate clearly and coordinate with suppliers and partners
Attention to detail and strong organizational skills
Ability to work under pressure
Flexibility to adapt to changing priorities
Proficiency with logistics tracking and management systems
Commitment to regulatory compliance and company policies

Job Qualifications

At least one year of logistics industry experience preferably in air freight
Knowledge of airfreight operations and industry-specific guidelines
Strong service-oriented mindset with a proactive attitude
Excellent communication and coordination skills
Strict adherence to regulatory requirements and compliance standards
High attention to detail with strong organizational abilities
Effective verbal and written communication skills
Flexibility to adapt in a fast-paced environment
Ability to perform well under pressure and manage multiple priorities

Job Duties

Track and trace shipments thru alarm management and checkpoint verification at key milestones
Communicate effectively with QuickSTAT vendors including service partners and airlines to ensure consistent customer satisfaction
Work collaboratively with Customer Relationship Managers, Customer Service, and Commercial Business Development to ensure maximum client satisfaction
Identify discrepancies and escalate issues to Management and update clients in conjunction with Customer Service
Ensure all time and temperature requirements are maintained during transit
Manage the department mailbox including receipt of new bookings and internal inquiries
Handle telephone inquiries from internal and external departments accurately and efficiently
Keep Management advised of potential confirmed issues as they arise
Provide shipment-specific processing and timely communication of order updates
Manage and monitor vendor network activities for compliance with QuickSTAT procedures
Collaborate with Customer Service and other departments to maximize client satisfaction
Escalate client issues to management as required
Ensure accuracy of shipment documentation and compliance with country regulations and quality management systems including ISO and GDP
Identify and implement strategies to improve service quality and productivity
Utilize Quick Enterprise Systems such as QuickTrac, QuickOnline/RX, and Quick Oasis effectively
Perform department-specific functions as assigned
Undertake any other reasonable duties at management's request
Ensure compliance with company policies and procedures
Embrace the company mission by providing highest quality global transportation and logistics services
Ensure compliance with all required training certifications

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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