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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $66,800.00 - $76,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
401(k) Plan
Job Description
The Ritz-Carlton Dallas Las Colinas, located at 4150 N MacArthur Blvd, Irving, Texas, is part of the prestigious Ritz-Carlton brand, which operates under Marriott International. The Ritz-Carlton is widely recognized as a leader in the luxury hospitality industry, known for exceptional service and creating memorable guest experiences. As an esteemed luxury hotel, The Ritz-Carlton focuses on offering comfort, elegance, and impeccable attention to detail. With over 100 award-winning properties worldwide, The Ritz-Carlton proudly fosters a culture of excellence, inclusivity, and continuous improvement for both its guests and associates.
This particular location in Dallas Las Colinas upholds the brand’s promi... Show More
This particular location in Dallas Las Colinas upholds the brand’s promi... Show More
Job Requirements
- 2-year degree from an accredited university in business administration, hotel and restaurant management, or related major
- 3 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- or 4-year bachelor’s degree in business administration, hotel and restaurant management, or related major
- 1 year experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- strong leadership and coaching skills
- ability to conduct audits and analyze data
- excellent communication and guest service skills
- commitment to continuous improvement and quality standards
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 3 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- or 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major with 1 year experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Job Duties
- Coach managers on adopting the Total Quality Management leadership style
- Conduct monthly audits to ensure compliance with company and brand standards
- Make and execute necessary decisions to keep property moving forward toward achievement of goals
- Direct property quality efforts to address critical customer requirements
- Assist with regional and company-wide implementation of best practices
- Facilitate process improvement teams ensuring use of systematic processes and measurable improvements
- Provide training in quality sciences to ensure alignment of management practices with quality tools
- Use data collection methods to compile, display, track, and analyze defect trends
- Communicate key drivers of guest satisfaction for the brand's target customer
- Analyze issues and identify trends to support continuous improvement
- Review guest feedback with leadership team and ensure corrective actions
- Respond to and handle guest problems and complaints
- Interface regularly with customers to obtain feedback on product quality and service levels
- Model service behaviors that meet or exceed guest expectations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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