Job Overview
Employment Type
Full-time
Compensation
Salary
Range $66,800.00 - $76,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
401(k) Plan
Job Description
The Ritz-Carlton Dallas Las Colinas, located at 4150 N MacArthur Blvd, Irving, Texas, is part of the prestigious Ritz-Carlton brand, which operates under Marriott International. The Ritz-Carlton is widely recognized as a leader in the luxury hospitality industry, known for exceptional service and creating memorable guest experiences. As an esteemed luxury hotel, The Ritz-Carlton focuses on offering comfort, elegance, and impeccable attention to detail. With over 100 award-winning properties worldwide, The Ritz-Carlton proudly fosters a culture of excellence, inclusivity, and continuous improvement for both its guests and associates.
This particular location in Dallas Las Colinas upholds the brand’s promise to provide rare and special luxury service that guests remember long after their stay. The hotel attributes its global reputation to its foundation of Gold Standards, which include the Employee Promise, Credo, and Service Values. These core principles guide each team member to elevate service every day and reflect the brand’s commitment to thoughtful, compassionate, and creative hospitality. The Ritz-Carlton is committed to equal opportunity employment and values the rich blend of culture and talent brought by its workforce.
The role open at The Ritz-Carlton Dallas Las Colinas is a full-time, management position within the Procurement, Purchasing, and Quality Assurance category. The role offers an annual salary ranging from $66,800 to $76,000, and eligible candidates can also receive bonuses. Relocation assistance is available for those who qualify.
The position primarily focuses on implementing and managing quality assurance processes to meet the company's mission and luxury brand standards while aligning with target customer needs and promoting employee satisfaction. This role is pivotal at the property level for driving continuous improvement and championing quality within the hotel. The successful candidate will act as a leader in adopting Total Quality Management (TQM) approaches, coaching management teams, and facilitating process improvement initiatives to achieve measurable and sustainable enhancements.
Essential responsibilities include conducting monthly audits to ensure compliance with brand and company standards and making decisive actions to move the property forward toward its goals. The role leads property-wide quality efforts, addressing critical customer requirements and supporting broader company initiatives by assisting in regional or company-wide best practice implementations.
Training in quality sciences and management practices ensures that all leadership levels at the property utilize effective quality tools. Using data-driven methods, the position compiles and analyzes defect trends, communicates key drivers of guest satisfaction, and identifies patterns and issues impacting service quality. A strong focus on guest experience management is crucial, requiring regular review of guest feedback, taking appropriate corrective actions, handling guest complaints directly, and consistently engaging with customers to gather insights on product and service quality.
The role also involves modeling service behaviors that meet or surpass guest expectations, reinforcing The Ritz-Carlton’s commitment to exceptional luxury hospitality. This leadership role offers the chance to be part of a global team, working within a culture that motivates personal growth and excellence, embodying the brand’s values, and contributing meaningfully to the hotel’s success and reputation.
This particular location in Dallas Las Colinas upholds the brand’s promise to provide rare and special luxury service that guests remember long after their stay. The hotel attributes its global reputation to its foundation of Gold Standards, which include the Employee Promise, Credo, and Service Values. These core principles guide each team member to elevate service every day and reflect the brand’s commitment to thoughtful, compassionate, and creative hospitality. The Ritz-Carlton is committed to equal opportunity employment and values the rich blend of culture and talent brought by its workforce.
The role open at The Ritz-Carlton Dallas Las Colinas is a full-time, management position within the Procurement, Purchasing, and Quality Assurance category. The role offers an annual salary ranging from $66,800 to $76,000, and eligible candidates can also receive bonuses. Relocation assistance is available for those who qualify.
The position primarily focuses on implementing and managing quality assurance processes to meet the company's mission and luxury brand standards while aligning with target customer needs and promoting employee satisfaction. This role is pivotal at the property level for driving continuous improvement and championing quality within the hotel. The successful candidate will act as a leader in adopting Total Quality Management (TQM) approaches, coaching management teams, and facilitating process improvement initiatives to achieve measurable and sustainable enhancements.
Essential responsibilities include conducting monthly audits to ensure compliance with brand and company standards and making decisive actions to move the property forward toward its goals. The role leads property-wide quality efforts, addressing critical customer requirements and supporting broader company initiatives by assisting in regional or company-wide best practice implementations.
Training in quality sciences and management practices ensures that all leadership levels at the property utilize effective quality tools. Using data-driven methods, the position compiles and analyzes defect trends, communicates key drivers of guest satisfaction, and identifies patterns and issues impacting service quality. A strong focus on guest experience management is crucial, requiring regular review of guest feedback, taking appropriate corrective actions, handling guest complaints directly, and consistently engaging with customers to gather insights on product and service quality.
The role also involves modeling service behaviors that meet or surpass guest expectations, reinforcing The Ritz-Carlton’s commitment to exceptional luxury hospitality. This leadership role offers the chance to be part of a global team, working within a culture that motivates personal growth and excellence, embodying the brand’s values, and contributing meaningfully to the hotel’s success and reputation.
Job Requirements
- 2-year degree from an accredited university in business administration, hotel and restaurant management, or related major
- 3 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- or 4-year bachelor’s degree in business administration, hotel and restaurant management, or related major
- 1 year experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- strong leadership and coaching skills
- ability to conduct audits and analyze data
- excellent communication and guest service skills
- commitment to continuous improvement and quality standards
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 3 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- or 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major with 1 year experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Job Duties
- Coach managers on adopting the Total Quality Management leadership style
- Conduct monthly audits to ensure compliance with company and brand standards
- Make and execute necessary decisions to keep property moving forward toward achievement of goals
- Direct property quality efforts to address critical customer requirements
- Assist with regional and company-wide implementation of best practices
- Facilitate process improvement teams ensuring use of systematic processes and measurable improvements
- Provide training in quality sciences to ensure alignment of management practices with quality tools
- Use data collection methods to compile, display, track, and analyze defect trends
- Communicate key drivers of guest satisfaction for the brand's target customer
- Analyze issues and identify trends to support continuous improvement
- Review guest feedback with leadership team and ensure corrective actions
- Respond to and handle guest problems and complaints
- Interface regularly with customers to obtain feedback on product quality and service levels
- Model service behaviors that meet or exceed guest expectations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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