Quality Manager

WIKA is a leading international company specializing in the manufacturing of high-quality measurement instruments and systems. With a reputation for precision and reliability, WIKA serves a diverse range of industries including oil and gas, chemical, energy, and food processing. The company places strong emphasis on innovation, quality control, and customer satisfaction, adhering to strict international standards such as ISO-9001:2015 to maintain excellence across all levels of production and service. WIKA's commitment to continuous improvement and technical expertise positions it as a global leader in the measurement technology sector.

The role of Quality Control and Assurance Manager at WIKA is pivotal in maintaining and enhancing the company’s quality management system. This leadership position entails overseeing a team dedicated to quality control and assurance activities, including both exempt and non-exempt employees. The individual will be responsible for investigating and resolving customer issues and complaints related to product quality, ensuring that all inspection, testing, measurement, and analysis functions comply fully with ISO-9001:2015 standards. A deep understanding and ongoing engagement with quality management procedures, work instructions, internal audits, corrective actions, and management reviews are essential for success in this role.

This role requires close collaboration with department managers to support their responsibilities within the Quality Management System (QMS), facilitating training and compliance updates. The manager will conduct quarterly management reviews and produce necessary QMS reports aligned with both ISO requirements and WIKA corporate guidelines. Leading continuous improvement initiatives is a key aspect of the job, working alongside the Corporate Continuous Improvement team to drive process enhancements and foster a culture of prevention throughout the organization.

Direct management of quality control, inspection, testing personnel, and continuous improvement efforts ensures effective time management and maintenance of high technical standards. Oversight of document control activities is vital to maintain adherence to established standards and protocols. The manager will provide ongoing instruction, training, and development for staff, as well as conduct performance evaluations and manage attendance records, including PTO scheduling and error corrections. Enforcing company policies and work rules through corrective actions as necessary underpins the role’s commitment to compliance and operational integrity.

Engagement with cross-functional teams drives the adoption of QMS best practices and supports the achievement of quality objectives, including monitoring performance related to the cost of poor quality. Collaboration with Level II and III Non-Destructive Testing (NDT) personnel ensures inspection criteria and procedures meet stringent quality benchmarks. Managing the Non-Conformance Report (NCR) process, documenting and tracking issues, and guiding corrective and preventative actions are key responsibilities, as is supporting customer service, sales, and operations teams with customer returns and complaints.

The position also includes coordinating third-party inspections and testing both on and offsite, ensuring all calibration and testing equipment meets industry standards and certifications. Accurate and timely documentation from contract review through product receipt is managed directly by the role. Internal and vendor audits support ongoing certification requirements, with focus on certifications such as ATEX, FM, CSA, ISO, ASME, PED, IECEx, 3A Sanitary, SIL, and GOST. The manager is also responsible for weld procedure management across projects and onsite services, ensuring compliance and quality standards are met. Ancillary duties as assigned complete this comprehensive and critical quality leadership role.