QSR SUPERVISOR

Graton Resort & Casino is a renowned entertainment and hospitality destination situated in California, offering an unparalleled combination of gaming, dining, and resort experiences. As one of the premier resorts in the region, Graton Resort & Casino is committed to delivering exceptional customer service, maintaining high standards of quality, and fostering a supportive work environment for its employees. The resort features a vibrant collection of Quick Service Restaurant (QSR) outlets that serve guests with a variety of delicious food and beverage options, designed to meet high expectations for taste, speed, and service quality. The resort not only stands out for its recreational offerings but also for its dedication to community values and employment excellence, ensuring all team members thrive in a respectful and professional setting. The company emphasizes creativity, hospitality, and operational efficiency to reinforce its reputation as a leader in the hospitality industry.

The QSR Supervisor position at Graton Resort & Casino plays a crucial role in supporting the daily operations of all Quick Service Restaurant outlets across the property. This role is vital in ensuring that service execution is seamless, workflows are maintained efficiently, and food and beverage delivery meets the highest standards of quality and presentation. The supervisor supports and assists in managing team members, helping to coordinate staffing levels strategically to guarantee product availability, and maintaining the strictest cleanliness and safety protocols. They work closely with the QSR Manager and tenant partners to align operational goals with overall property objectives.

This position also serves as a key point of contact for guest relations, responding to guest concerns with the utmost professionalism and care, reflecting Graton Resort & Casino's commitment to customer satisfaction. The QSR Supervisor is instrumental in driving departmental goals related to service excellence, efficiency in operations, and profitability. The role demands a proactive management style, leadership in training and developing staff, and ensuring adherence to all food safety and sanitation regulations consistently. This employment opportunity is ideal for individuals passionate about hospitality and who are eager to contribute to a dynamic and thriving team environment within a prestigious resort setting. This is a full-time role that offers a competitive salary and opportunities for professional growth, making it an excellent career move for motivated candidates in the hospitality industry.