
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.66 - $26.45
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
flexible scheduling
Medical insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Shift Differential
Holiday pay
Pension Plan
401k plan
Mass Transit program
Job Description
The Army & Air Force Exchange Service, commonly known as the Exchange, is a premier retailer operating on U.S. Army and Air Force installations worldwide. As an $8 billion enterprise ranked among the top retailers, the Exchange provides a wide range of services including department stores, convenience stores, restaurants, movie theaters, and a comprehensive internet shopping platform. It is dedicated to serving the unique needs of Soldiers, Airmen, and their families by ensuring access to U.S. goods and services regardless of their deployment location. Whether it is on bases in Germany, Italy, England, Turkey, South Korea, Japan, or even in active deployment zones such as Iraq and Afghanistan, the Exchange plays a vital role in maintaining morale and convenience for service members and their loved ones.
The role of Food Service Foreman at the Exchange is crucial in delivering exceptional customer experiences and achieving operational excellence in food service operations. This position involves leading a team of passionate Food Service Workers dedicated to exceeding customer expectations by providing extraordinary service. As a Food Service Foreman, you are responsible for managing day-to-day food service activities, including overseeing food preparation, verifying quality of supplies, estimating and ordering food and supplies, and ensuring a safe and hygienic environment compliant with fire, safety, sanitation, and security regulations.
You will harness your leadership skills to foster a positive team culture centered around accountability and customer engagement. This includes creating effective work schedules that align with business needs, promoting brand standards, and quickly resolving and deescalating customer concerns to maintain an outstanding shopping experience. Your role also requires maintaining operational reports, participating in inventory and stock management, controlling personnel costs, and supporting team members through coaching and training. The Food Service Foreman must possess excellent communication skills, a strong sense of initiative, and the agility to adapt to current technology and changing operational demands.
The position offers flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differentials and holiday pay, as well as traditional pension and 401K plan eligibility for qualifying associates. In addition, employees receive access to base facilities, Mass Transit programs, and the unique opportunity to be part of the Department of Defense workforce. Working at the Exchange is more than just employment; it is a path for personal and professional growth, backed by a supportive environment that values continuous development and teamwork.
In summary, the Food Service Foreman role at the Army & Air Force Exchange Service offers a rewarding career path for individuals who are passionate about leadership, customer service, and the mission to support our military community. This role promises dynamic challenges, a collaborative work culture, and comprehensive benefits that recognize and reward your dedication and performance.
The role of Food Service Foreman at the Exchange is crucial in delivering exceptional customer experiences and achieving operational excellence in food service operations. This position involves leading a team of passionate Food Service Workers dedicated to exceeding customer expectations by providing extraordinary service. As a Food Service Foreman, you are responsible for managing day-to-day food service activities, including overseeing food preparation, verifying quality of supplies, estimating and ordering food and supplies, and ensuring a safe and hygienic environment compliant with fire, safety, sanitation, and security regulations.
You will harness your leadership skills to foster a positive team culture centered around accountability and customer engagement. This includes creating effective work schedules that align with business needs, promoting brand standards, and quickly resolving and deescalating customer concerns to maintain an outstanding shopping experience. Your role also requires maintaining operational reports, participating in inventory and stock management, controlling personnel costs, and supporting team members through coaching and training. The Food Service Foreman must possess excellent communication skills, a strong sense of initiative, and the agility to adapt to current technology and changing operational demands.
The position offers flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differentials and holiday pay, as well as traditional pension and 401K plan eligibility for qualifying associates. In addition, employees receive access to base facilities, Mass Transit programs, and the unique opportunity to be part of the Department of Defense workforce. Working at the Exchange is more than just employment; it is a path for personal and professional growth, backed by a supportive environment that values continuous development and teamwork.
In summary, the Food Service Foreman role at the Army & Air Force Exchange Service offers a rewarding career path for individuals who are passionate about leadership, customer service, and the mission to support our military community. This role promises dynamic challenges, a collaborative work culture, and comprehensive benefits that recognize and reward your dedication and performance.
Job Requirements
- Six months of restaurant or related food service operations experience
- Able to lift up to 50 pounds
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Able to lead teams to meet organizational objectives
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- 6 months food supervisory experience required
- Available to work Monday - Sunday, 8:00 a.m. - 8:00 p.m.
- Must be available to work any shift including evenings, weekends and holidays
- Schedule subject to change with proper notice
Job Qualifications
- Six months of restaurant or related food service operations experience
- Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA) is preferred
- Able to lift up to 50 pounds
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Able to lead teams to meet organizational objectives
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- 6 months food supervisory experience required
Job Duties
- Supervises the preparation and sale of food items during an assigned shift
- Receives, verifies and checks quality of food/supply items
- Estimates and orders food/supplies as required
- Greets each customer upon contact
- Assists customer by listening to needs, offering suggestions and thanking customer for their business
- Resolves customer complaints at the lowest level and informs management of barriers to meeting the optimal customer experience
- Prepares, maintains and processes accounting and facility operational reports
- Participates in the establishment and achievement of service and sale goals for the food operation
- Ensures optimum stock availability by supervising or participating in periodic stock counts and inventory and updates merchandise control records
- Maintains/controls personnel cost and productivity standards
- Performs the duties of subordinate associates as required by workload
- Opens and/or closes the facility in accordance with published policies/regulations
- Ensures the security of cash, fixed assets and inventory and complies with fire, safety, sanitation and security regulations
- Initiates work orders for repair and maintenance
- Supervises assigned associates
- Establishes work schedules, assigns and distributes work
- Counsels
- Prepares performance reviews
- Approves/disapproves leave slips
- Trains associates
- Recommends actions and performs other supervisory functions
- Responsible for enforcement of all name brand fast food (NBFF) and Exchange standards
- Must complete ServSafe (5640) and applicable fast-food certification(s) within 90 days of hire
- Keeps abreast of, actively supports and as required, implements the provisions of pertinent public laws, executive orders, and directives relating to the Federal Equal Opportunity (EEO) program within the Exchange
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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