Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $18.50
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
DoubleTree by Hilton Hotel Irvine Spectrum is a prestigious hotel located in the Irvine Spectrum Business Park, in the heart of Southern California's renowned technological coast. The hotel is part of the globally recognized Hilton brand, known for its commitment to exceptional hospitality and guest service. At this location, the focus is on creating memorable experiences for every guest by offering a welcoming and proactive service environment. Employees are valued and cared for in a team-oriented culture that emphasizes collaboration, respect, and professional growth. This hotel serves diverse guests, from business travelers involved with local industries to leisure visitors exploring Southern California's attractions. The property offers a modern, comfortable stay with amenities that cater to both relaxation and work needs, ensuring that guests feel both productive and pampered during their visits.
Pacific Hospitality Group operates the DoubleTree by Hilton Hotel Irvine Spectrum under an owner/operator model that fosters long-term investment in both the property and its people. The group is family-focused and committed to sustainable growth, integrity, and enriching people's lives by providing meaningful community contributions and honoring values such as humility, respect, and fulfillment. The company prioritizes principled entrepreneurship, customer focus, and continuous improvement, making it a dynamic workplace for career development.
The role being offered is that of a Housekeeper, a vital position within the hotel's operations team. Housekeepers ensure that all public and guest areas maintain the highest standards of cleanliness and comfort, directly influencing guests' first impressions and overall satisfaction. The Housekeeper's responsibilities include sweeping, mopping, vacuuming floors, dusting furniture and fixtures, polishing surfaces, cleaning windows and glass, emptying trash receptacles, and thoroughly cleaning restrooms. Due to the importance of maintaining a safe and pleasant environment, Housekeepers also report any maintenance needs, safety concerns, or unusual activities immediately. This responsiveness not only helps sustain the hotel's quality standards but also protects guests and staff.
In addition to routine cleaning tasks, this role requires excellent interpersonal skills to interact positively with guests and team members. Housekeepers may need to resolve minor guest complaints and refer more complex issues to management. The ability to maintain confidentiality, display professionalism, and contribute to a positive team environment is essential. The position demands physical stamina and attention to detail to efficiently and effectively carry out tasks in a fast-paced hospitality setting. Team members often work varied schedules, including holidays, weekends, and alternate shifts, reflecting the hotel's business needs.
DoubleTree by Hilton Hotel Irvine Spectrum offers an inclusive, respectful work environment where equal employment opportunities are provided to all, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic. This commitment to diversity and non-discrimination extends through all employment terms, including hiring, promotion, compensation, and training. This is an excellent opportunity for individuals who enjoy a friendly, community-focused workplace and are ready to grow their careers in hospitality with a reputable and supportive employer.
Pacific Hospitality Group operates the DoubleTree by Hilton Hotel Irvine Spectrum under an owner/operator model that fosters long-term investment in both the property and its people. The group is family-focused and committed to sustainable growth, integrity, and enriching people's lives by providing meaningful community contributions and honoring values such as humility, respect, and fulfillment. The company prioritizes principled entrepreneurship, customer focus, and continuous improvement, making it a dynamic workplace for career development.
The role being offered is that of a Housekeeper, a vital position within the hotel's operations team. Housekeepers ensure that all public and guest areas maintain the highest standards of cleanliness and comfort, directly influencing guests' first impressions and overall satisfaction. The Housekeeper's responsibilities include sweeping, mopping, vacuuming floors, dusting furniture and fixtures, polishing surfaces, cleaning windows and glass, emptying trash receptacles, and thoroughly cleaning restrooms. Due to the importance of maintaining a safe and pleasant environment, Housekeepers also report any maintenance needs, safety concerns, or unusual activities immediately. This responsiveness not only helps sustain the hotel's quality standards but also protects guests and staff.
In addition to routine cleaning tasks, this role requires excellent interpersonal skills to interact positively with guests and team members. Housekeepers may need to resolve minor guest complaints and refer more complex issues to management. The ability to maintain confidentiality, display professionalism, and contribute to a positive team environment is essential. The position demands physical stamina and attention to detail to efficiently and effectively carry out tasks in a fast-paced hospitality setting. Team members often work varied schedules, including holidays, weekends, and alternate shifts, reflecting the hotel's business needs.
DoubleTree by Hilton Hotel Irvine Spectrum offers an inclusive, respectful work environment where equal employment opportunities are provided to all, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic. This commitment to diversity and non-discrimination extends through all employment terms, including hiring, promotion, compensation, and training. This is an excellent opportunity for individuals who enjoy a friendly, community-focused workplace and are ready to grow their careers in hospitality with a reputable and supportive employer.
Job Requirements
- No formal education required
- Prior housekeeping experience in a hotel environment preferred
- Requires ability to serve needs of guests through verbal interactions
- Requires ability to use discretion with confidential/sensitive information
- Must demonstrate positive attitude and professional demeanor
- Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction
- Requires ability to perform basic math skills such as addition, subtraction, multiplication and division
- Ability to read and comprehend simple instructions, short correspondence and memos
- Willingness to work varying schedules including holidays, weekends and alternate shifts
- Must complete training on proper disposal/handling of sharps such as needles and follow proper procedures
- Completion of required training as scheduled
Job Qualifications
- No formal education required
- Prior housekeeping experience in a hotel environment preferred
- Ability to serve needs of guests through verbal interactions
- Must demonstrate positive attitude and professional demeanor
- Requires strong communication and interpersonal skills
- Commitment to a high level of guest satisfaction
- Ability to perform basic math skills such as addition, subtraction, multiplication and division
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to work varying schedules including holidays, weekends and alternate shifts
- Completion of training on proper disposal/handling of sharps such as needles
- Completion of required training as scheduled
Job Duties
- Sweeps, mops and vacuums floors in assigned areas according to department procedures
- Dusts all furniture, pictures and shelves
- Polishes wood, marble and other materials in public view
- Cleans glass windows, doors and partitions
- Empties trash receptacles and replaces trash bags
- Thoroughly cleans restrooms, including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with appropriate cleaning agents
- Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas
- Resolves guest complaints within scope of authority, otherwise refers the matter to management
- Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
- Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
- May assist with other housekeeping duties as needed
- Returns any items found in public areas to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it
- Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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