Job Overview
Employment Type
Temporary
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $21.37 - $25.14
Work Schedule
Flexible
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Gym membership
Tuition Reimbursement
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company acclaimed as an innovator within the industry. With a dominant presence in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, Highgate is expanding its footprint into the Caribbean and Latin America. The company's expertise spans across all facets of the property cycle, ranging from planning and development stages through to recapitalization or disposition. Highgate expertly manages a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all characterized by contemporary programming and a strong digital focus. Highgate’s incorporation... Show More
Job Requirements
- High school diploma or equivalent
- Previous housekeeping experience highly preferred
- Experience in a hotel or related field preferred
- Ability to exert physical force up to 50 pounds occasionally and/or 20 pounds frequently
- Ability to stand for entire shift
- Effective communication skills both verbal and written
- Ability to multitask and prioritize
- Attendance at required meetings and trainings
- Compliance with company standards for appearance and safety
- Ability to problem-solve and handle issues effectively
- Ability to maintain confidentiality
- Willingness to work flexible and long hours
- Ability to cross-train in hotel-related areas
- Ability to perform duties in attentive and courteous manner
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Previous housekeeping experience highly preferred
- Flexible and long hours sometimes required
- Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly
- Ability to stand during entire shift
- Effective verbal and written communication with all levels of employees and guests
- Ability to listen, understand and clarify concerns
- Ability to multitask and prioritize departmental functions
- Approach encounters with guests and employees in a friendly, courteous and service-oriented manner
- Attend all hotel required meetings and training
- Maintain regular attendance in compliance with hotel standards
- Maintain high standards of appearance and grooming including uniform, PPE and nametag
- Comply with hotel standards and regulations to ensure safe and efficient operations
- Maximize productivity, identify problems and assist with solutions
- Effective problem handling including anticipating, preventing and resolving issues
- Ability to understand and apply complex information
- Ability to cross-train in other hotel-related areas
- Ability to maintain confidentiality
- Ability to show initiative and anticipate guest or operational needs
- Perform other duties as requested by management
- Maintain a warm and friendly demeanor at all times
Job Duties
- Be attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Use proper two-way radio etiquette when communicating with other employees
- Practice safe work habits to ensure safety to guests, fellow employees and self
- Handle items for lost and found according to hotel standards
- Turn in all keys and assignment sheets to Housekeeping Office at the end of the shift
- Report maintenance issues to Housekeeping Supervisor/Manager
- Be familiar with correct guestroom cleaning procedures to assist if needed
- Deliver clean linen to assigned sections if necessary
- Pick up Room Attendant's dirty linen or trash as needed
- Collect trash from service landings and dispose in outside dumpsters per procedures
- Vacuum guest corridors
- Keep hallways, public areas and closets neat and organized
- Maintain cleanliness and sanitation in public restrooms
- Adhere to schedule for project cleaning of public areas
- Maintain stairwells to hotel standards
- Keep ash urns clean and filled with sand
- Ensure overall guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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