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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and development opportunities
Equal employment opportunity
Job Description
Food Lion is a well-established supermarket chain that has been serving communities since 1957, known for providing fresh, affordable, and easy shopping experiences. With a workforce of 82,000 associates, Food Lion operates across 10 Southeastern and Mid-Atlantic states, serving over 10 million customers weekly. The company prides itself on its commitment to quality customer service, community engagement, and maintaining operational standards that meet customer expectations. Food Lion's stores blend convenience with value, offering a wide range of grocery items with friendly, efficient service. The company culture emphasizes respect, teamwork, and adherence to high standards of safety and cleanliness, fostering a... Show More
Job Requirements
- High school diploma or equivalent preferred
- Strong communication and customer service skills
- Ability to learn and perform multiple tasks including cash handling and operating cash registers
- Ability to comply with company policies and procedures
- Must meet age requirements for the role
- Physical ability to stand for extended periods, lift and carry grocery items up to 50 lbs
- Comfortable using computers and scanning equipment
- Willingness to wear uniform and maintain a neat appearance
Job Qualifications
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Job Duties
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and use his or her name whenever possible
- Unload customers' groceries from cart to belt, unloading items for ease of bagging such as grouping cold items together
- Check the bottom of every cart and under all baby seats for items before completing an order
- Follow correct bagging procedures for the correct use of bags by type
- Scan customers' order and handle the payment transaction per standard practice
- Avoid personal conversations with other associates when customers are present
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- Follow procedures for refunds and error correction
- Make every attempt to maintain accurate cash control
- Follow procedures and perform overrides
- Identify customers needing assistance and offer to take the customer's order to their car
- Maintain alertness and call for assistance when needed to service customers per service standards
- Check prices quickly and accurately
- Be courteous and helpful to other associates
- Wear the Food Lion uniform with apron and name badge while on duty, ensuring a neat and clean appearance while adhering to the dress code
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- Ensure the workstation and front end area of the store has a neat and clean presentation
- Report any register malfunction to the Customer Service Manager or MOD
- Ensure the MVP savings center KIOSK is filled with paper and is functioning properly
- Adhere to all company guidelines, policies and standard practices
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer based training and training aid courses
- Perform all other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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