PT Sales Associate Cashier

Madison Heights, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Training and development opportunities

Equal employment opportunity

Job Description

Food Lion is a well-established supermarket chain that has been serving communities since 1957, known for providing fresh, affordable, and easy shopping experiences. With a workforce of 82,000 associates, Food Lion operates across 10 Southeastern and Mid-Atlantic states, serving over 10 million customers weekly. The company prides itself on its commitment to quality customer service, community engagement, and maintaining operational standards that meet customer expectations. Food Lion's stores blend convenience with value, offering a wide range of grocery items with friendly, efficient service. The company culture emphasizes respect, teamwork, and adherence to high standards of safety and cleanliness, fostering a positive environment for both employees and customers. They provide equal employment opportunities and uphold diversity and inclusion in their workforce.

The role offered is a Front End Service Associate position based at the Food Lion store located in Madison Heights, Virginia. This is a retail operations role focused on enhancing the customer shopping experience by delivering fast, friendly, and flexible service. The associate will be responsible for implementing Food Lion's customer service standards at the front end, assisting in the smooth operation of the checkout area, and helping maintain a clean, organized store appearance. The position involves greeting customers warmly, scanning and bagging groceries accurately, and managing cash and payment transactions following company practices. This role requires collaboration with Customer Service Managers and other store associates to meet performance expectations and uphold established procedures.

Associates in this position need to demonstrate attentiveness to customer needs, communicate effectively, and exhibit a friendly, cooperative demeanor. Physical demands include standing for extended periods, handling grocery items, and performing repetitive motions, with requirements to adhere to safety and cleanliness protocols. The job provides opportunities for growth within the company and requires employees to complete computer-based training programs to stay current with operational guidelines. This role is vital to Food Lion's mission of making grocery shopping enjoyable and convenient for every customer. Employment type is presumed full-time or part-time hourly with salary details based on store policy.

Job Requirements

High school diploma or equivalent preferred
Strong communication and customer service skills
Ability to learn and perform multiple tasks including cash handling and operating cash registers
Ability to comply with company policies and procedures
Must meet age requirements for the role
Physical ability to stand for extended periods, lift and carry grocery items up to 50 lbs
Comfortable using computers and scanning equipment
Willingness to wear uniform and maintain a neat appearance

Job Qualifications

High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Job Duties

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
Greet each customer and use his or her name whenever possible
Unload customers' groceries from cart to belt, unloading items for ease of bagging such as grouping cold items together
Check the bottom of every cart and under all baby seats for items before completing an order
Follow correct bagging procedures for the correct use of bags by type
Scan customers' order and handle the payment transaction per standard practice
Avoid personal conversations with other associates when customers are present
Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
Follow procedures for refunds and error correction
Make every attempt to maintain accurate cash control
Follow procedures and perform overrides
Identify customers needing assistance and offer to take the customer's order to their car
Maintain alertness and call for assistance when needed to service customers per service standards
Check prices quickly and accurately
Be courteous and helpful to other associates
Wear the Food Lion uniform with apron and name badge while on duty, ensuring a neat and clean appearance while adhering to the dress code
Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
Ensure the workstation and front end area of the store has a neat and clean presentation
Report any register malfunction to the Customer Service Manager or MOD
Ensure the MVP savings center KIOSK is filled with paper and is functioning properly
Adhere to all company guidelines, policies and standard practices
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer based training and training aid courses
Perform all other duties as assigned