Job Overview
Compensation
Hourly
Range $15.00 - $15.25
Work Schedule
Day Shifts
Weekend Shifts
Benefits
401K with company match
Employee Discounts
Paid training and development
Employee Appreciation Programs
community involvement events
Discounted event tickets
Job Description
Willis Automotive is a family-owned and locally operated automotive group based in Des Moines, IA, proudly representing a diverse portfolio of premium vehicle brands including INFINITI, Cadillac, Lexus, MINI Cooper, Jaguar, Land Rover, Volvo, Chevrolet, and Nissan. Established with a commitment to excellence, Willis Automotive not only delivers top-tier sales experiences but also operates Collision, Detail, and Reconditioning departments, positioning itself as a full-service destination for automotive needs. The company is anchored by six core values that foster a culture of trust, integrity, service leadership, and community involvement, reflecting its dedication to providing an outstanding experience for every guest.
The Front Desk Receptionist role at Willis Automotive is a vital position that supports the dealership's administrative and customer service efforts. Working under the direct supervision of the Executive Office Manager, this role is responsible for warmly greeting customers, answering and directing telephone calls, and performing a variety of administrative tasks that keep the dealership running smoothly. This is a part-time position featuring lunch shifts from 11:00 AM to 2:00 PM Monday through Friday, additional afternoon shifts on Monday, Wednesday, and Thursday from 4:30 PM to 8:00 PM, and two Saturdays each month from 9:00 AM to 5:00 PM.
In this role, the receptionist manages critical processes such as inputting new vehicle invoices into company software, maintaining inventory and in-transit reports, and handling daily customer payment receipts through the software system. Beyond these administrative duties, the receptionist also enhances the customer experience by managing the coffee bar, offering refreshments and snacks to guests, and ensuring seamless communication throughout the dealership by efficiently directing visitors and phone calls.
The position demands a high level of organization and multitasking ability, as well as a keen eye for detail to ensure that daily financial processes like credit card clearing are accurately completed. Collaboration is also key, and the receptionist frequently assists Sales Managers and Office Managers with various projects and tasks while guiding store staff in proper product inventory procedures.
Willis Automotive offers its team members a supportive work environment along with benefits such as a 401k plan with company match, employee discounts across all locations, paid training and development opportunities both onsite and offsite, and a vibrant employee appreciation program. This program includes initiatives such as employee of the month recognition, community involvement events, food trucks, and discounted event tickets. Joining Willis Automotive means becoming part of a close-knit team that values its employees and strives for excellence in the automotive industry. This role is ideal for someone with one or more years of experience in reception, strong communication skills, proficiency in Microsoft Office, and the ability to maintain a friendly and professional atmosphere for both customers and colleagues.
The Front Desk Receptionist role at Willis Automotive is a vital position that supports the dealership's administrative and customer service efforts. Working under the direct supervision of the Executive Office Manager, this role is responsible for warmly greeting customers, answering and directing telephone calls, and performing a variety of administrative tasks that keep the dealership running smoothly. This is a part-time position featuring lunch shifts from 11:00 AM to 2:00 PM Monday through Friday, additional afternoon shifts on Monday, Wednesday, and Thursday from 4:30 PM to 8:00 PM, and two Saturdays each month from 9:00 AM to 5:00 PM.
In this role, the receptionist manages critical processes such as inputting new vehicle invoices into company software, maintaining inventory and in-transit reports, and handling daily customer payment receipts through the software system. Beyond these administrative duties, the receptionist also enhances the customer experience by managing the coffee bar, offering refreshments and snacks to guests, and ensuring seamless communication throughout the dealership by efficiently directing visitors and phone calls.
The position demands a high level of organization and multitasking ability, as well as a keen eye for detail to ensure that daily financial processes like credit card clearing are accurately completed. Collaboration is also key, and the receptionist frequently assists Sales Managers and Office Managers with various projects and tasks while guiding store staff in proper product inventory procedures.
Willis Automotive offers its team members a supportive work environment along with benefits such as a 401k plan with company match, employee discounts across all locations, paid training and development opportunities both onsite and offsite, and a vibrant employee appreciation program. This program includes initiatives such as employee of the month recognition, community involvement events, food trucks, and discounted event tickets. Joining Willis Automotive means becoming part of a close-knit team that values its employees and strives for excellence in the automotive industry. This role is ideal for someone with one or more years of experience in reception, strong communication skills, proficiency in Microsoft Office, and the ability to maintain a friendly and professional atmosphere for both customers and colleagues.
Job Requirements
- High school diploma or equivalent
- At least one year of experience in reception and multi-line telephone use
- Excellent verbal and written communication skills
- Working knowledge of Microsoft Office Word, Excel, and Outlook
- Strong attention to detail
- Ability to multitask
- Friendly and professional demeanor
Job Qualifications
- High school diploma or equivalent
- At least one year of reception experience
- Multiline telephone experience
- Excellent verbal and written communication skills
- Working knowledge of Microsoft Office Word, Excel, and Outlook
- Strong attention to detail
- Ability to multitask effectively
Job Duties
- Input new vehicle invoices in the company software and create document packets
- Regularly maintain current inventory report and in-transit report
- Receipt all customer payments daily into the company software program
- Manage the coffee bar and assist guests with refreshments and snacks
- Greet guests and direct them to the appropriate area or employees
- Answer phones and direct calls throughout the dealership
- Ensure credit cards are cleared out at the end of each day
- Assist Sales Managers with assigned tasks or projects
- Instruct store staff on procedures for locating and utilizing product inventory
- Provide additional support to Sales and Office Managers as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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