PT Party & Event Host

Michaels is a leading retail destination in North America, specializing in craft supplies, framing, art materials, and creative goods. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, both in physical locations and online through Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, which complements the brand's dedication to creativity and DIY projects. Michaels is widely recognized for fueling the joy of creativity and celebration by providing a broad range of products and services that inspire customers to create and innovate. The company prides itself on fostering an inclusive and supportive environment for both its customers and employees, offering robust benefits and development opportunities to its team members.

This role is for a part-time Event Coordinator position at a Michaels store in Richmond-Chesterfield, VA. The primary responsibility is to plan, coordinate, and facilitate events such as children's birthday parties and various craft classes to provide a memorable, stress-free, and engaging experience for guests of all ages. The role requires delivering excellent customer service by assisting customers as they shop and ensuring a fast and friendly checkout experience. The coordinator will also support store operations by helping unload trucks, managing merchandise, and maintaining the store's recovery standards. This position combines creative event planning with hands-on retail work and customer interaction.

The Event Coordinator will be responsible for expertly managing multiple events simultaneously. This includes engaging with clients of all ages, from young children to seniors, and creating an environment full of fun and creativity. The coordinator will demonstrate and instruct party participants in completing craft projects, offer face painting and other event activities, and facilitate additional party services such as goody bags and balloons in line with company standards. Strong communication skills are essential for coordinating with clients and store team members while managing administrative tasks such as answering emails, making phone calls, and completing necessary paperwork. Adaptability is also important, as the coordinator must adjust events based on client feedback and create backup plans for emergencies.

Customer experience is a fundamental aspect of this role. The Event Coordinator will help customers locate products, provide solutions, and promote Michaels’ rewards program and private label credit cards. They will also educate customers on the Voice of Customer (VOC) survey and assist with omni-channel retail operations including Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS). The role involves participation in routine operational tasks such as truck unloading, stocking, planogram implementation, merchandise recovery, and store cleanliness. The coordinator will support safety and shrink programs and adhere to standard operating procedures to ensure compliance with company policies and relevant laws.

Preferred candidates will have an energetic and enthusiastic personality, excellent people skills, and experience working with children and children’s events. Strong communication, organizational, interpersonal, and creative problem-solving skills are vital. Retail or customer service experience is required. Physical capabilities include standing for extended periods, moving throughout the store, bending, lifting, carrying, reaching, and stretching. The work environment is a public retail store with climate-controlled public areas and stockrooms, occasional outdoor work for tasks like cart retrieval or truck unloading, and variable hours including nights, weekends, and early mornings.

Michaels is committed to diversity, equity, and inclusion and encourages applicants from all backgrounds. The company provides reasonable accommodations for people with disabilities to ensure equal opportunities throughout the employment process. As an employer, Michaels offers a comprehensive benefits package including health insurance, paid time off, tuition assistance, and employee discounts, underscoring its dedication to the wellbeing and growth of its team members.