PT Member Service Specialist - Riverside

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $19.00
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Benefits

Employee Discounts
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities

Job Description

Idaho Central Credit Union (ICCU) is a respected financial institution committed to providing outstanding banking services to its members. As a member-owned cooperative, ICCU operates with a strong focus on honesty, integrity, respect, and accountability. The credit union is dedicated to promoting financial well-being and success for each of its members by offering a broad array of financial products and services tailored to meet their individual needs. ICCU prides itself on fostering a positive and energetic team culture, encouraging growth and performance in every aspect of its operations. The organization is an Equal Opportunity Employer and values diversity and inclusiveness... Show More

Job Requirements

  • Eligible for membership at Idaho Central Credit Union
  • Ability to accurately process transactions and balance cash daily with minimal over/short situations
  • Good interpersonal relations and a cooperative and positive attitude towards members and staff
  • Ability to determine member needs and cross sell credit union services
  • Professional in appearance, attendance, quality, and quantity of work performed
  • Ability to work under pressure and conflicting situations
  • Willingness to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union

Job Qualifications

  • A high school diploma or GED is required
  • Knowledge of financial institution federal regulations
  • Ability in math, 10 key calculator, and accurate cash handling
  • Excellent communication and people skills
  • Ability to maintain confidentiality of credit union and member records
  • Good knowledge of all credit union services
  • Ability to stand while working

Job Duties

  • Maintains a strong focus on helping each member achieve financial success
  • Ensure member experiences are always at or above our Eagle Service Standards
  • Behaves consistently with ICCU's Core Values of honesty, integrity, respect, dignity, growth, performance, improvement and accountability at all times
  • Be a positive influence on creating an upbeat and energetic team culture
  • Performs a wide range of member generated transactions through a variety of channels and systems
  • Provides general information to members about credit union services
  • Recognizes and develops opportunities to refer products and services to members and maintain acceptable levels of game of work sales goals
  • Utilize resources to resolve member concerns on the first contact
  • Knowledge of and ability to balance vault, ATM, cash recycler, coin machine, money orders, cashier's checks, VISA cash advances, gift cards, debit and credit card stock, daily deposit, and teller cash drawer
  • Process member wire transfers
  • Business account and merchant transaction processing
  • Branch cash and coin ordering and selling
  • Process member check orders
  • Create member and business member debit cards
  • Branch office supply ordering
  • Continuous focus on meeting all net promoter score goals and eagle service standards
  • Keep your manager informed of member needs or desires regarding products, services, suggestions, and/or escalations
  • Open and provide member access to safe deposit boxes according to procedure in applicable offices
  • Miscellaneous other duties, as assigned

Job Location

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