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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.00 - $28.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Job Description
Ralph Lauren Corporation (NYSE: RL) is a globally recognized leader in the design, marketing, and distribution of premium lifestyle products encompassing five key categories: apparel, accessories, home, fragrances, and hospitality. Having been a dominant name in the fashion and lifestyle industry for more than 50 years, Ralph Lauren has built a distinctive image and strong brand identity that resonates internationally. The company’s extensive portfolio includes renowned brands such as Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps among others. Together these brands form one of... Show More
Job Requirements
- Minimum of 1-2 years of related customer experience, preferably within luxury retail
- Detail oriented
- Customer service oriented
- Highly organized
- Strong time management skills
- Ability to multi-task
- Demonstrated passion and affinity for the Ralph Lauren brand
- Desire to grow in one’s career with the company
- Collaborative team player
- Strong communication skills
Job Qualifications
- Minimum of 1-2 years of related customer experience, preferably within the luxury retail environment
- Detail oriented
- Customer service oriented
- Highly organized
- Strong time management skills
- Ability to multi-task
- Demonstrated passion and affinity for the Ralph Lauren brand
- Desire to grow in one’s career with the company
- Collaborative team player
- Strong communication and interpersonal skills
Job Duties
- Assist in all guest service areas as called upon - Call Center, Guest Kitchen, Sales Floor, Concierge and Administration
- Responsible for creating an “ultimate experience” for every guest by providing exceptional customer service and supporting front and certain back of house functions
- Greet every client and assist them in their individual shopping needs, i.e. offering a beverage, guiding to the appropriate department or sales professional, etc
- Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations
- Locate products for customers, complete transfers and charge sends from other stores as needed
- Partner with Operations Associates when necessary to follow up on costumer sends/deliveries, transfers and new product receipt
- Prepare store for opening and closing, including: filling in merchandise and returning merchandise to the stock room
- stocking cash wraps with gift boxes, bags, etc., and maintaining clean, presentable front and back of house areas
- Fold and straighten merchandise
- Assist in processing sales transactions
- Must be knowledgeable of return, markdown/discount, tax, security and packaging policies
- and capture customer information
- Prepare food and/or beverages to client specifications and provide support in the Guest Kitchen
- Provide assistance on the floor at any given time to support other departments based on store needs
- Ensure a clean, organized sales floor and fitting rooms
- Direct all phone calls and questions to appropriate areas of store
- Demonstrate a true passion and respect for the product
- Exhibit pride through positive demeanor, body language and personal presentation
- Demonstrate professional etiquette through integrity, honesty and respect for others
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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