PT Guest Service Coordinator

Ralph Lauren Corporation (NYSE: RL) is a globally recognized leader in the design, marketing, and distribution of premium lifestyle products encompassing five key categories: apparel, accessories, home, fragrances, and hospitality. Having been a dominant name in the fashion and lifestyle industry for more than 50 years, Ralph Lauren has built a distinctive image and strong brand identity that resonates internationally. The company’s extensive portfolio includes renowned brands such as Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps among others. Together these brands form one of the world’s most widely recognized and respected families of consumer brands.

At Ralph Lauren, there is a strong commitment to fostering an inclusive culture, both within the company and in the wider communities it serves. The company prioritizes diversity and inclusion through initiatives that encompass talent development, education, communication, employee groups, and celebrations. This inclusive culture ensures a work environment that values voices and perspectives, encouraging fairness and belonging for all employees.

The Ralph Lauren Retail team in New York, New York, is currently seeking enthusiastic and customer-focused individuals to join as Retail Associates. This role is instrumental in delivering a consistent and memorable customer shopping experience by providing exceptional service to guests and supporting the sales team along with other back-of-house partners. This position offers an hourly pay rate ranging from $18 to $28, depending on experience and location, making it an attractive opportunity for candidates looking to grow their career in luxury retail.

The Retail Associate plays a pivotal role in embodying Ralph Lauren's commitment to excellence by ensuring every guest has an "ultimate experience" throughout their visit. Responsibilities span various departments, including the Call Center, Guest Kitchen, Sales Floor, Concierge, and Administration. The associate serves as the face of the brand, greeting clients warmly, assisting their individual shopping needs, and creating a welcoming atmosphere that encourages customer loyalty and repeat visits.

Beyond direct customer interaction, the Retail Associate is involved in operational tasks such as locating products for customers, managing merchandise transfers between stores, and preparing the store for opening and closing. Attention to detail is vital, including stocking merchandise, maintaining clean and organized sales and back-of-house areas, and supporting sales transactions while adhering to company policies on returns, discounts, taxes, and security.

Additionally, the role requires preparation of food and beverages according to client specifications in the Guest Kitchen and providing flexible support across the store wherever needed. Candidates should demonstrate a passion and respect for the Ralph Lauren brand, uphold professional etiquette with integrity and honesty, and exhibit pride through their presentation and interaction with customers.

This position is ideal for individuals with 1-2 years of related customer experience, preferably in luxury retail, who are detail-oriented, organized, and possess strong time management and communication skills. The successful candidate will be a collaborative team player with a desire to develop their career within Ralph Lauren, contributing meaningfully to the retail experience and operational excellence that the company is known for.