PT Customer Service Leader

Suffolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

training programs

Equal employment opportunity

Job Description

Food Lion is a well-established grocery retail company serving communities since 1957. Operating primarily in the Southeastern and Mid-Atlantic United States, Food Lion employs approximately 82,000 associates and caters to more than 10 million customers weekly. Known for its commitment to providing a convenient, fresh, and affordable shopping experience, Food Lion maintains a strong community presence with numerous store locations. The company emphasizes quality customer service, operational excellence, and an inviting shopping environment. Food Lion stores offer a wide range of grocery essentials, including fresh produce, meat, dairy, and bakery items, supported by a dedicated workforce focused on customer satisfaction... Show More

Job Requirements

Ability to use computers and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion
Pull or push up to 75 lbs on occasion
Stand 100% of the time, frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
Frequent reaching and grasping at waist level
occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards, checks, invoices and other written documents
Move empty bottles and containers from the front end to the back room where applicable

Job Qualifications

High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Job Duties

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
Greet each customer and use his or her name whenever possible
Avoid personal conversations with other associates when customers are present
Ensure store office functions are completed accurately and on time using accounting packets
Communicate all cash variances to the Assistant Customer Service Manager
Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
Ensure work station and front end area of the store has a neat and clean presentation
Maintain proper knowledge of all sales associate register functions and front end accounting services
Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently
Ensure the MVP savings center kiosk is filled with paper and properly working
Perform the task of sales associate when scheduled or as needed per surge plan guidelines
Perform the task of the customer lead as needed to ensure service standards are maintained
Maintain alertness and call for assistance when needed to service customers per service standards
Be courteous and helpful to other associates
Wear the Food Lion uniform, complete with name badge, when on duty and maintain a neat and clean appearance
Adhere to all company guidelines, policies and standard practices
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer based training and training aid courses
Perform all other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: