PT Customer Lead

Food Lion is a well-established grocery retail company that has been serving communities with an easy, fresh, and affordable shopping experience since 1957. With a rich history spanning more than six decades, Food Lion operates over a thousand stores and employs 82,000 associates, serving more than 10 million customers weekly across ten Southeastern and Mid-Atlantic states in the USA. The company prides itself on providing exceptional customer service that aligns with its commitment to delivering value and convenience to customers. Food Lion’s mission revolves around fostering community relationships, delivering fresh and quality products, and maintaining an inviting shopping environment for all customers.

This particular role is located at a Food Lion store in Thomasville, North Carolina, at 8275 South NC Hwy 109. The employment type centers around retail operations with a focus on front-end customer service. As part of the retail operations team at Food Lion, the customer service associate plays a vital role in ensuring a fast, easy, flexible, and friendly shopping experience. The associate is responsible for maintaining high standards of customer service as outlined in the Front End Standard Practice Manual and working closely with the Customer Service Manager and Assistant Customer Service Manager to maximize sales through exceptional service.

The role demands individuals who exhibit excellent interpersonal skills, a positive attitude, and a readiness to engage with customers personally ensuring their satisfaction and convenience. Key activities involved include greeting customers warmly by name, efficiently handling groceries from unloading carts to bagging with attention to detail such as grouping cold items together, and accurately conducting payment transactions. The associate is also tasked with maintaining a clean and orderly front-end area, performing occasional cashier duties, and assisting with special orders or Food Lion To-Go services.

In addition to customer interactions, the role involves responsibilities such as verifying prices, maintaining cash control, adhering strictly to procedures for refunds, error corrections, and handling multiple forms of payment including coupons, gift cards, and vouchers. Safety and cleanliness are emphasized where associates are expected to identify and address unsafe conditions and maintain store presentation. Food Lion values associates who take initiative to improve operational efficiencies while adhering to uniform and dress code standards.

This position is ideal for individuals willing to learn multiple tasks, work in a fast-paced environment, and contribute positively to a team dynamic. Candidates must meet the physical demands of the role which include standing for extended periods, lifting, bending, and handling various products and substances. Computer and smart device literacy are also necessary to complete assigned computer-based training and operational duties effectively.

Overall, the Customer Service Associate is a cornerstone of Food Lion’s front-end operations, ensuring that every customer leaves the store satisfied, having experienced seamless, friendly, and efficient service. This position provides excellent opportunities for growth within a respected retail company with a strong emphasis on employee development, community engagement, and customer satisfaction. Food Lion is committed to equal employment opportunities and encourages applicants from diverse backgrounds to apply. This role provides a rewarding experience for individuals passionate about retail and customer service in a supportive, community-focused environment.