PT Customer Lead

Fayetteville, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Salary

Rate:

Range $23,488.35 - $28,633.94

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401k plan

employee discount

Training and Development

Flexible Schedule

Job Description

Food Lion is a well-established grocery store chain that has been serving communities across the Southeastern and Mid-Atlantic regions of the United States since 1957. With a workforce of 82,000 associates, Food Lion provides more than 10 million customers weekly with a shopping experience that emphasizes freshness, ease, and affordability. The company takes pride in its commitment to delivering quality service, maintaining value for its customers, and fostering a welcoming environment in every store. Food Lion continually strives to evolve with changing consumer needs while maintaining a core focus on customer satisfaction and community engagement.

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Job Requirements

ability to use computers, smart devices, and other communication systems required to perform job functions
perform repetitive hand and arm motions
bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion
pull or push up to 75 lbs on occasion
stand 100% of the time, frequently walking short distances
be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
meet established volume activity standards for the position
tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
have sufficient visual ability to check ID cards, checks, invoices and other written documents

Job Qualifications

high school graduate or equivalent preferred
effective communication and customer service skills
ability and willingness to learn multiple tasks and technical requirements of the job
ability to perform the technical requirements of cashier and service center
must meet minimum age requirements to perform specific job functions
must be able to meet the physical requirements of the position, with or without reasonable accommodations

Job Duties

smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
greet each customer and uses his or her name whenever possible
unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
check the bottom of every cart and under all baby seats for items before completing an order
follow correct bagging procedures for the correct use of bags by type
scan customers' order and handles the payment transaction, per standard practice
avoid personal conversations with other associates when customers are present
follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
follow procedures for refunds and error correction
make every attempt to maintain accurate cash control
follow procedures and performs overrides
identify customers needing assistance and offers to take the customer’s order to their car including Food Lion To-Go orders (if applicable)
maintain alertness and call for assistance when needed to service customers per service standards
check prices quickly and accurately
is courteous and helpful to other associates
wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
report any register malfunction to the Customer Service Manager or MOD
ensure the MVP savings center KIOSK is filled with paper and properly working
observe and correct all unsafe conditions that could cause associate or customer accidents
notify QA of any cleaning issues or maintenance required on front end
successfully complete computer-based training (CBT) and training aid courses
perform the task of cashier when scheduled or as needed per the surge plan guidelines
perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
perform the task of Food Lion To-Go Runner when scheduled or as needed
ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
perform all other duties as assigned

Job Location

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