PT Customer Lead

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Salary

Rate:

Range $25,678.69 - $31,238.21

Benefits

competitive pay

Employee Discounts

Paid training

Opportunities for advancement

Inclusive and supportive work environment

flexible scheduling

Equal Employment Opportunity Employer

Job Description

Food Lion is a well-established grocery retail chain that has been serving communities since 1957, renowned for providing an easy, fresh and affordable shopping experience. With a dedicated team of over 82,000 associates, the company operates across 10 Southeastern and Mid-Atlantic states, serving more than 10 million customers weekly. Food Lion prides itself on its commitment to customer service, quality products, and community involvement, making it a trusted name in the retail grocery sector. Their Augusta, GA location at 365 S. Belair Rd is part of this expansive network, maintaining the high standards and values that the brand is known... Show More

Job Requirements

High school diploma or equivalent
Prior experience in retail or customer service preferred
Strong communication skills
Customer-focused attitude
Ability to stand for long periods
Ability to lift and move up to 50 lbs occasionally
Ability to operate a cash register and handle transactions
Basic computer skills
Ability to follow safety and operational procedures
Must meet age requirements as per company policy

Job Qualifications

High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Job Duties

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
Greet each customer and use his or her name whenever possible
Unload customers' groceries from cart to belt and unload items for ease of bagging such as grouping cold items together
Check the bottom of every cart and under all baby seats for items before completing an order
Follow correct bagging procedures for the correct use of bags by type
Scan customers' order and handle payment transactions per standard practice
Avoid personal conversations with other associates when customers are present
Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
Follow procedures for refunds and error correction
Make every attempt to maintain accurate cash control
Follow procedures and perform overrides
Identify customers needing assistance and offer to take the customer's order to their car including Food Lion To-Go orders (if applicable)
Maintain alertness and call for assistance when needed to service customers per service standards
Check prices quickly and accurately
Be courteous and helpful to other associates
Wear the Food Lion uniform with apron, complete with name badge, when on duty and maintain a neat and clean appearance adhering to the Food Lion dress code
Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
Ensure work station and front-end area of the store has a neat and clean presentation
Report any register malfunctions to the Customer Service Manager or MOD
Ensure the MVP savings center KIOSK is filled with paper and properly working
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer-based training (CBT) and training aid courses
Perform the task of cashier when scheduled or as needed per the surge plan guidelines
Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
Perform the task of Food Lion To-Go Runner when scheduled or as needed
Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
Perform all other duties as assigned

Job Location

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