Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Benefits
Paid Time Off
Holiday pay
Daily Pay
Health Insurance
Dental Insurance
401k with employer match
Life insurance
short-term disability
long-term disability
Referral bonuses
Tuition Reimbursement
Employee assistance program
Job Description
Acacia Springs is a compassionate and dedicated senior living community focused on enriching the lives of its residents through exceptional care and unwavering support. As a part of Grace Management, Inc., this community prides itself on fostering a warm, family-like atmosphere where staff and residents are mutually respected and cared for. Acacia Springs embraces the values of empathy, excellence, and professionalism in order to provide a welcoming environment that supports the physical, emotional, and social well-being of its residents. The establishment is committed to making a positive difference in the lives of the people it serves every day, encouraging employees to grow professionally while contributing their talents to a meaningful mission.
The role of Concierge Specialist at Acacia Springs is a vital position designed to support the community by delivering excellent customer service and administrative assistance. This part-time PRN (as needed) position offers a pay rate of $16.00 per hour, providing flexible scheduling options. The Concierge is responsible for a variety of clerical duties including answering telephone calls, greeting guests, maintaining records, and coordinating services to residents. Additionally, the Concierge plays an important role in maintaining the organized and professional appearance of the community's lobby and reception area, further contributing to the overall resident experience.
In this role, individuals will assist residents, families, and guests by providing clear information, scheduling appointments, managing mailboxes, and coordinating with maintenance and housekeeping to fulfill resident requests. The Concierge also participates in recruitment efforts by placing job ads, screening candidates, and setting up interviews. Furthermore, this position supports resident wellness activities and helps maintain safety by reporting any unsafe conditions immediately.
Acacia Springs values employees who demonstrate excellent interpersonal skills, professionalism, and a proactive approach to solving problems. The ideal candidate will have a minimum of a high school diploma or GED, possess strong office and computer skills, and have experience in customer service or hospitality. Physical requirements for the role include the ability to communicate clearly, as well as the physical capacity to perform tasks such as bending, standing, and lifting up to 40 pounds.
Employees receive a range of benefits, including paid time off and holiday pay to support work-life balance, daily pay for financial flexibility, comprehensive health and dental insurance, a 401K plan with employer match, company-paid life insurance, and short and long-term disability coverage. Additional benefits include referral bonuses, tuition reimbursement, and access to an employee assistance program to support personal challenges.
Joining Acacia Springs means becoming part of a community dedicated to improving the quality of life for seniors through a supportive and nurturing environment. The company emphasizes professional growth and maintains an equal opportunity work environment, valuing diversity and inclusion. This opportunity is suitable for individuals passionate about making a positive impact in senior living and seeking a dynamic and rewarding workplace.
The role of Concierge Specialist at Acacia Springs is a vital position designed to support the community by delivering excellent customer service and administrative assistance. This part-time PRN (as needed) position offers a pay rate of $16.00 per hour, providing flexible scheduling options. The Concierge is responsible for a variety of clerical duties including answering telephone calls, greeting guests, maintaining records, and coordinating services to residents. Additionally, the Concierge plays an important role in maintaining the organized and professional appearance of the community's lobby and reception area, further contributing to the overall resident experience.
In this role, individuals will assist residents, families, and guests by providing clear information, scheduling appointments, managing mailboxes, and coordinating with maintenance and housekeeping to fulfill resident requests. The Concierge also participates in recruitment efforts by placing job ads, screening candidates, and setting up interviews. Furthermore, this position supports resident wellness activities and helps maintain safety by reporting any unsafe conditions immediately.
Acacia Springs values employees who demonstrate excellent interpersonal skills, professionalism, and a proactive approach to solving problems. The ideal candidate will have a minimum of a high school diploma or GED, possess strong office and computer skills, and have experience in customer service or hospitality. Physical requirements for the role include the ability to communicate clearly, as well as the physical capacity to perform tasks such as bending, standing, and lifting up to 40 pounds.
Employees receive a range of benefits, including paid time off and holiday pay to support work-life balance, daily pay for financial flexibility, comprehensive health and dental insurance, a 401K plan with employer match, company-paid life insurance, and short and long-term disability coverage. Additional benefits include referral bonuses, tuition reimbursement, and access to an employee assistance program to support personal challenges.
Joining Acacia Springs means becoming part of a community dedicated to improving the quality of life for seniors through a supportive and nurturing environment. The company emphasizes professional growth and maintains an equal opportunity work environment, valuing diversity and inclusion. This opportunity is suitable for individuals passionate about making a positive impact in senior living and seeking a dynamic and rewarding workplace.
Job Requirements
- High school diploma or GED
- Experience in general office procedures, computers including Windows, Word, Excel, Office, Outlook, internet-based programs, emailing, scanning, and general office equipment
- Physical ability to communicate by speaking, seeing, and hearing sufficiently to serve residents
- Professional and neat appearance and presentation
- One year of office or hospitality experience preferred
- Good grammatical and writing skills
- Ability to read, write, and speak English
- Must have excellent customer service and interpersonal skills
- Be free of communicable disease
- Completion of drug testing and criminal record background check upon hire and upon request of supervisor
- Physical ability to bend, stand, lift, stoop, sit, walk, stretch, and lift/carry up to 40 pounds
- Adhere to and carry out all policies and procedures
- Maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel
Job Qualifications
- High school diploma or GED
- Experience in general office procedures, computers including Windows, Word, Excel, Office, Outlook, internet-based programs, emailing, scanning, and general office equipment
- One year of office or hospitality experience preferred
- Good grammatical and writing skills
- Proficient with email process and etiquette
- Ability to read, write, and speak English
- Excellent customer service and interpersonal skills
- Professional and neat appearance and presentation
- Adherence to dress code and good personal hygiene
- Ability to maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel
Job Duties
- Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary
- Receive visitors, having them sign registers, and routing them as appropriate
- Provide information and assistance to residents coming and going, activities, and signing out when they leave the community
- Assist the Wellness Director as needed with resident's doctors' appointments, including scheduling appointments, recording all appointments, notifying the driver of the scheduled appointment(s), and seeing that the resident gets there on time
- Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs
- Receive and distribute mail as needed
- Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked
- Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointments, and calling vendors, as requested by supervisor
- Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping
- Assist with recruitment activities by placing ads, screening applicants, checking references, scheduling physicals, and scheduling interview appointments, as requested by supervisor
- Maintain inventories of supplies
- Assist in ordering supplies approved by the supervisor
- Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety
- Perform other related duties as assigned by supervisor
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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