Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $17.50
Work Schedule
Flexible
Day Shifts
Benefits
PTO
Holiday pay
Daily Pay
Health Insurance
Dental Insurance
401k with employer match
Life insurance
short-term disability
long-term disability
Referral bonuses
Tuition Reimbursement
Employee assistance program
Job Description
The Hallmark is a distinguished senior living community dedicated to enhancing the quality of life for its residents through compassionate care and unwavering support. Operated by Grace Management, Inc., The Hallmark exemplifies a family-like atmosphere where the focus is on creating exceptional living experiences tailored to the unique needs of each resident. As a reputable and caring establishment in the senior care industry, The Hallmark combines warmth, professionalism, and a commitment to excellence, ensuring residents feel valued, supported, and empowered to live their best lives.
Joining The Hallmark means becoming part of a team that places empathy and resident-centered service at the heart of its mission. The community fosters a collaborative environment where each employee’s contributions make a measurable impact every day. The Hallmark’s dedication to professional growth and staff development is evidenced by its comprehensive benefits and the opportunities provided for continued learning and personal advancement.
The role of Part-time Overnight Concierge and Part-time Flex Concierge at The Hallmark presents a critical opportunity to support the community’s operations during varied shifts. This position offers hourly pay of $17.50, with shifts spanning overnight and flexible day schedules requiring availability for both 7am-3pm and 3pm-11pm shifts. A key contributor to the resident experience, the Concierge Specialist is responsible for providing clerical and administrative support, ensuring smooth communication between residents, families, staff, and visitors.
Responsibilities in this role include maintaining organized records, answering telephone calls promptly, greeting guests warmly, and coordinating services such as transportation to medical appointments. The Concierge is vital in helping maintain the welcoming appearance of the lobby and reception areas, facilitating mail management, and assisting with recruitment and office duties as directed by supervisors.
This position demands excellent communication skills, proficiency with common office software including Windows, Microsoft Office, Email, and Internet-based programs, as well as a professional appearance and strong interpersonal abilities. Physically, the role requires the capacity to stand, walk, bend, lift up to 40 pounds, and carry out multiple tasks efficiently. Adherence to policies and confidentiality standards is paramount to maintaining The Hallmark’s high level of resident trust and safety.
The Hallmark stands out by providing full-time benefits including paid time off, holiday pay, daily pay, comprehensive health and dental insurance, a 401K plan with employer match, life insurance, and disability coverage. Additional perks such as referral bonuses, tuition reimbursement, and an employee assistance program further support both personal and professional well-being.
Working at The Hallmark is more than just a job; it is a meaningful career path where your dedication to service enriches lives and creates community. If you are driven by a passion for caregiving, excellent customer service, and contributing to a supportive environment, this role offers a rewarding opportunity to make a real difference in the lives of seniors and their families.
Joining The Hallmark means becoming part of a team that places empathy and resident-centered service at the heart of its mission. The community fosters a collaborative environment where each employee’s contributions make a measurable impact every day. The Hallmark’s dedication to professional growth and staff development is evidenced by its comprehensive benefits and the opportunities provided for continued learning and personal advancement.
The role of Part-time Overnight Concierge and Part-time Flex Concierge at The Hallmark presents a critical opportunity to support the community’s operations during varied shifts. This position offers hourly pay of $17.50, with shifts spanning overnight and flexible day schedules requiring availability for both 7am-3pm and 3pm-11pm shifts. A key contributor to the resident experience, the Concierge Specialist is responsible for providing clerical and administrative support, ensuring smooth communication between residents, families, staff, and visitors.
Responsibilities in this role include maintaining organized records, answering telephone calls promptly, greeting guests warmly, and coordinating services such as transportation to medical appointments. The Concierge is vital in helping maintain the welcoming appearance of the lobby and reception areas, facilitating mail management, and assisting with recruitment and office duties as directed by supervisors.
This position demands excellent communication skills, proficiency with common office software including Windows, Microsoft Office, Email, and Internet-based programs, as well as a professional appearance and strong interpersonal abilities. Physically, the role requires the capacity to stand, walk, bend, lift up to 40 pounds, and carry out multiple tasks efficiently. Adherence to policies and confidentiality standards is paramount to maintaining The Hallmark’s high level of resident trust and safety.
The Hallmark stands out by providing full-time benefits including paid time off, holiday pay, daily pay, comprehensive health and dental insurance, a 401K plan with employer match, life insurance, and disability coverage. Additional perks such as referral bonuses, tuition reimbursement, and an employee assistance program further support both personal and professional well-being.
Working at The Hallmark is more than just a job; it is a meaningful career path where your dedication to service enriches lives and creates community. If you are driven by a passion for caregiving, excellent customer service, and contributing to a supportive environment, this role offers a rewarding opportunity to make a real difference in the lives of seniors and their families.
Job Requirements
- High school diploma or GED
- Experience in general office procedures and computers including Windows, Word, Excel, Office, Outlook, Internet-based programs, emailing, scanning, and general office equipment
- Physical ability to communicate by speaking, seeing, and hearing to serve residents
- Professional and neat appearance, adherence to dress code, and good personal hygiene
- One year of office or hospitality experience preferred
- Good grammatical and writing skills
- Ability to read, write, and speak English
- Excellent customer service and interpersonal skills
- Must be free of communicable disease
- Completion of drug testing and criminal background check upon hire and as requested
- Physical ability to bend, stand, lift, stoop, sit, walk, stretch, and lift/carry up to 40 pounds
- Adherence to policies and procedures
- Maintain confidentiality of resident, facility, and personnel information
Job Qualifications
- High school diploma or GED
- One year of office or hospitality experience preferred
- Experience with general office procedures and computers including Windows, Word, Excel, Outlook, and Internet-based programs
- Good grammatical and writing skills with proficiency in email process and etiquette
- Ability to read, write, and speak English
- Excellent customer service and interpersonal skills
- Professional appearance and good personal hygiene
- Ability to maintain confidentiality of verbal and written information
Job Duties
- Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary
- Receive visitors, having them sign registers, and routing them as appropriate
- Provide information and assistance to residents coming and going, activities, and signing out when they leave the community
- Assist the Wellness Director as needed with resident's doctors' appointments, including scheduling appointments, recording all appointments, notifying the driver of the scheduled appointment(s), and seeing that the resident gets there on time
- Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs
- Receive and distribute mail as needed
- Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked
- Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointments, and calling vendors, as requested by supervisor
- Schedule work orders received from the residents and coordinate with maintenance/housekeeping
- Assist with recruitment activities by placing ads, screening applicants, checking references, scheduling physicals, and scheduling interview appointments, as requested by supervisor
- Maintain inventories of supplies
- Assist in ordering supplies approved by the supervisor
- Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety
- Performs other related duties as assigned by supervisor
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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