PT Concierge 11 PM- 7 AM

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Competitive wages
Access to wages before payday
flexible scheduling options
Paid Time Off
Paid holidays
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with employer matching
Paid training
Opportunities for advancement
meals
uniforms
Employee assistance program

Job Description

Discovery Management Group is a distinguished member of the Discovery Senior Living family, which stands as one of the largest senior living operators in the United States. Renowned for its commitment to performance excellence, innovation, and lifestyle customization, Discovery Management Group manages and enhances a variety of senior living communities nationwide. Serving more than 6,500 residents, the group prioritizes delivering personalized and compassionate care that fosters independence and promotes well-being.

As a company deeply rooted in the senior living industry, Discovery Management Group is dedicated to creating thriving communities that support the unique needs and preferences of senior residents. Their approach combines innovative operational strategies with a heartfelt commitment to each individual, ensuring residents experience a supportive and engaging environment. The company also invests heavily in its workforce, offering competitive wages, flexible scheduling options, comprehensive benefits, and opportunities for career advancement.

The role of Concierge within Discovery Management Group is pivotal for maintaining excellent communication and hospitality standards within the senior living community. As a Concierge, you become the welcoming face of the community, responsible for greeting guests, residents, and employees warmly and professionally. This position requires strong interpersonal skills and the ability to manage both external and internal calls efficiently. The Concierge plays a crucial role in providing accurate and timely information, taking messages, and handling inquiries to ensure residents and visitors feel valued and supported.

Additionally, the Concierge assists with various administrative tasks such as managing appointment schedules for residents, preparing meal tickets, updating resident phone lists, and maintaining organized entry and desk areas. This position demands attention to detail and organizational skills to keep community operations running smoothly. The Concierge also supports marketing efforts by collating brochures and managing mail distribution, contributing to the broader community engagement goals.

This role is well-suited for individuals who possess a strong customer service background, excellent communication skills, and a genuine passion for enhancing the lives of seniors. Discovery Management Group values individuals who demonstrate reliability, professionalism, and a caring attitude, as these traits align with the company’s mission to foster a supportive and vibrant community environment.

Employment with Discovery Management Group offers numerous benefits including competitive wages, access to wages before payday, flexible scheduling with both full-time and part-time options, paid time off and holidays for full-time staff, and comprehensive health benefits including dental, vision, life, and disability insurances. Employees also enjoy 401(k) plans with employer matching, paid training, opportunities for advancement, meals, uniforms, and access to an employee assistance program. These benefits reflect the company's commitment to the holistic well-being of its employees, encouraging a positive and sustainable work-life balance.

If you are passionate about making a direct impact on the lives of others and thrive in a community-oriented environment, the Concierge position at Discovery Management Group offers an excellent opportunity to grow your career while contributing to a meaningful cause.

Job Requirements

  • High school diploma or general education degree (GED) preferred
  • one to three years customer service experience and/or training
  • or equivalent combination of education and experience

Job Qualifications

  • High school diploma or general education degree (GED) preferred
  • one to three years customer service experience and/or training
  • or equivalent combination of education and experience

Job Duties

  • Carries out telephone answering and reception duties as required
  • takes complete messages with pertinent information and communicates messages to the intended recipient
  • greets residents and visitors
  • answers inquiries and gives directions
  • collates brochures for the marketing department
  • prepares meal tickets for team members and family members
  • tallies meal count sheets for the Dining staff
  • updates the Resident Phone List and Roster and Move-In and Move-Out Register daily
  • manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc
  • maintains and keeps desk and entry area neat and organized
  • organizes, distributes mail to residents, Executive Director and Department Coordinators
  • maintains resident forms for miscellaneous credits
  • maintains adherence to all company personnel policies and established operating policies and procedures
  • other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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