Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.66 - $19.72
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Career development opportunities
Job Description
Ralph Lauren Corporation is a globally recognized leader in the design, marketing, and distribution of premium lifestyle products across multiple categories including apparel, accessories, home goods, fragrances, and hospitality. Established for over 50 years, Ralph Lauren has built a reputation for quality and elegance. The company’s diverse portfolio includes prestigious brands such as Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others. These brands collectively constitute one of the most widely recognized families of consumer brands in the world. Ralph Lauren is committed to... Show More
Job Requirements
- High school diploma or equivalent
- previous retail or customer service experience preferred
- basic math skills
- ability to use point of sale (POS) systems
- strong communication skills
- physical ability to lift/carry up to 30 lbs
- ability to stand, walk and move for long periods
- flexible availability including nights, weekends, and holidays
- ability to work well under pressure
- reliable and punctual
- positive attitude and strong work ethic
Job Qualifications
- Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
- ability to effectively communicate with customers and store personnel
- ability to maneuver around the sales floor, stock/dressing room, cashwrap and office
- ability to operate the register, stand, move and walk for multiple hours
- ability to work a flexible schedule to meet the needs of the business including day, evening, weekends and may include overnight shifts and travel as required
- ability to build and maintain positive working relationships with customers, management, and co-workers
Job Duties
- Create exceptional customer experiences beginning with warm, welcoming greetings
- answer phones professionally and handle inquiries effectively
- engage in cross-selling and upselling to enhance customer experience
- share product knowledge and passion for Ralph Lauren fashion with customers
- balance multiple tasks while maintaining customer service priority
- process all sales transactions efficiently (cash, credit, debit, checks)
- validate and inspect returned merchandise, ensuring that all merchandise returned is in saleable condition and eligible for return
- escalate any concerns to management as needed
- manage promotional offers and coupon redemption accurately
- execute Ship to Home orders with precision
- maintain customer profiles in POS system
- ensure accurate salesperson data capture
- process merchandise professionally (scanning, folding, bagging)
- maintain cleanliness of cash wrap, queue line, and surrounding areas
- capture reticket information for tagless merchandise
- support visual merchandising standards following company guidelines
- provide feedback to management on product and category opportunities
- complete compliance, product knowledge and company trainings
- support the store and team in finding top talent by engaging in networking and sourcing talent
- maintain RL standards and procedures
- foster a positive and belonging work environment
- collaborate effectively with team members
- champion company core values and policies
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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