PT Afternoon Concierge

Detroit, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.25 - $18.50

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Training and Development

Employee Discounts

Job Description

Waltonwood is a well-established community-oriented company focused on providing exceptional living environments for its residents. Known for its commitment to quality service, Waltonwood operates vibrant, engaging communities that prioritize resident well-being, comfort, and safety. The company thrives on fostering a warm, inclusive atmosphere where both residents and staff feel valued and supported. Waltonwood's Administrative Department serves as the backbone of its community operations, ensuring all administrative tasks are handled efficiently and the connectivity between residents, staff, and leadership is seamless. With a strong emphasis on teamwork, dedication, and impeccable customer service, Waltonwood maintains high standards in every aspect of its community life.

The Concierge role at Waltonwood is central to the overall experience of residents and visitors. As the first and last point of contact, Concierges provide top-tier customer service and administrative support within the community. Their responsibilities extend beyond greeting residents and visitors to facilitating communication, handling inquiries, and supporting safety and emergency procedures. This position reports directly to the Business Office Manager and forms an integral part of the Administrative team. The Concierge plays an essential role in fostering strong bonds with residents and their families by engaging in daily interactions marked by empathy, professionalism, and care. This role is pivotal in ensuring the community remains organized, safe, and welcoming at all times, ultimately enhancing the quality of life for those who live at Waltonwood. Concierges at Waltonwood also embrace a culture of dependability, punctuality, teamwork, and proactive problem-solving to support community goals and resident satisfaction. The role is dynamic and requires flexibility, as Concierges may assist with a range of duties beyond their core responsibilities as needed by the Business Office Manager. Positioned at the social center of the community, Concierges contribute meaningfully to resident happiness and overall community efficiency while embodying Waltonwood's values of compassionate service and operational excellence.

Job Requirements

High school diploma or GED preferred
proficiency with Microsoft Office and other computer applications
knowledge of multiple phone line operations and proper phone etiquette
minimum of 6 months of customer service and clerical experience preferred
strong communication and organization skills
ability to follow written and oral instructions and procedures
ability to reach, bend, twist, squat, kneel, push, and pull
ability to lift/carry up to 20 pounds
ability to perform repetitive movements including simple grasping, pushing, pulling, and fine manipulation
constant use of manual dexterity, auditory and visual skills, and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
constantly sitting, with occasional standing and walking

Job Qualifications

Proficiency with Microsoft Office and other computer applications
knowledge of multiple phone line operations and proper phone etiquette
a minimum of 6 months of customer service and clerical experience preferred
high school diploma or GED preferred
strong communication and organization skills

Job Duties

Greet residents, visitors, and staff in a welcoming, professional manner
answer internal/external telephone calls promptly and professionally
gather information, answer questions or requests, and/or channel to the appropriate destination
properly understand and apply safety, security, and emergency procedures to ensure the well-being of both residents and staff
monitor and direct those who enter and exit the building and follow check in and out procedures
become familiar with all residents of the community, and communicate positively with them daily
update resident roster daily, collect daily resident charges (meal tickets, general store charges, etc.), and respond to questions and concerns
provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed
keep front desk organized, neat, and clean and provide light housekeeping duties
assist with all other duties as assigned by the Business Office Manager