Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible scheduling
Job Description
US Oncology is a leading network of cancer care providers dedicated to delivering compassionate and comprehensive oncology and hematology services. Known for its commitment to high standards of patient care, US Oncology integrates innovative treatments with patient-centered support to improve outcomes and quality of life. The organization operates numerous clinics nationwide, staffed by an expert team of healthcare professionals who focus on offering personalized care tailored to each patient’s unique needs. The work environment is dynamic and fast-paced, requiring a team-oriented approach and adherence to strict confidentiality and regulatory standards including HIPAA and state and federal laws. Employment at US Oncology reflects a dedication to professionalism and ethical conduct, reinforced by the company’s Compliance Program and Shared Values.
The Front Desk Receptionist position at US Oncology plays a critical role as the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. This role involves greeting patients and their families with professionalism and warmth, managing the scheduling and registration process, and maintaining accurate records and administrative support functions. The receptionist is responsible for handling patient check-ins and check-outs, verifying and updating insurance and demographic information, and processing payments including co-pays. Additionally, answering and directing telephone calls accurately and promptly is a key function to support communication between patients and clinical staff.
This position requires excellent interpersonal skills, attention to detail, and the ability to manage multiple priorities in a busy clinical setting. The receptionist must also comply with privacy regulations related to patient information and maintain a neat, organized reception area. Other responsibilities include managing appointment cancellations and rescheduling, maintaining supply inventories, and supporting clinical staff through various administrative tasks. Physical demands include the ability to stand or sit for extended periods and occasional lifting of items up to 40 pounds. The role expects adaptability, commitment to quality service, and the successful completion of required e-learning courses within the first 90 days of employment. This career opportunity is ideal for individuals seeking to contribute to patient care in a supportive oncology environment committed to ethical standards and operational excellence.
The Front Desk Receptionist position at US Oncology plays a critical role as the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. This role involves greeting patients and their families with professionalism and warmth, managing the scheduling and registration process, and maintaining accurate records and administrative support functions. The receptionist is responsible for handling patient check-ins and check-outs, verifying and updating insurance and demographic information, and processing payments including co-pays. Additionally, answering and directing telephone calls accurately and promptly is a key function to support communication between patients and clinical staff.
This position requires excellent interpersonal skills, attention to detail, and the ability to manage multiple priorities in a busy clinical setting. The receptionist must also comply with privacy regulations related to patient information and maintain a neat, organized reception area. Other responsibilities include managing appointment cancellations and rescheduling, maintaining supply inventories, and supporting clinical staff through various administrative tasks. Physical demands include the ability to stand or sit for extended periods and occasional lifting of items up to 40 pounds. The role expects adaptability, commitment to quality service, and the successful completion of required e-learning courses within the first 90 days of employment. This career opportunity is ideal for individuals seeking to contribute to patient care in a supportive oncology environment committed to ethical standards and operational excellence.
Job Requirements
- High school diploma or equivalent
- Ability to use computers and Microsoft Office applications
- Strong communication and interpersonal skills
- Ability to handle confidential information with discretion
- Willingness to successfully complete required e-learning courses within 90 days
- Ability to stand or sit for extended periods
- Capacity to occasionally lift up to 40 pounds
- Availability to work during regularly scheduled business hours
- Adherence to state, federal, and HIPAA regulations
Job Qualifications
- High school diploma or equivalent
- Some receptionist or office experience preferred
- Proficiency with computer systems and Microsoft Outlook, Office Word, and Excel
- Demonstrates adaptability by handling day to day work challenges confidently and adjusting to multiple demands
- Shows work commitment by setting high standards of performance and working efficiently to achieve them
- Commits to quality by emphasizing the need to deliver quality products and/or services
Job Duties
- Greets patients and visitors to the clinic in a prompt, courteous and professional manner
- Checks in patients and informs clinical staff of patient arrival
- Provides and explains paperwork for the patient to complete prior to examination
- Collects, proofs for completeness, and files patient forms
- Updates demographics and insurance information in the system
- Collects co-pays and balances
- provides receipt
- Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages
- Pages clinic personnel as appropriate
- Communicates messages in an accurate and timely manner according to procedures
- Checks patients out after examination
- Schedules returning appointments in accordance with physician and/or office guidelines
- Provides patients with appointment details such as time, location, directions, instruction sheets, and other details
- Records patient cancellations and missed appointments
- reschedules appointments
- Notifies appropriate staff of the cancellation and makes note in patient chart
- Provides general administrative support by filing charts and forms
- Maintains lobby area in a neat and orderly manner
- Maintains a legible supply of forms and appropriate office supplies required for daily activities
- Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records
- Other duties as requested or assigned
- May type memos and forms
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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