Provider Support Line Specialist (Full-time Remote, North Carolina Based)

Fayetteville, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $23.00 - $29.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

long term disability

retirement savings plan

Flexible work schedules

Paid time off including vacation, sick leave, holiday, management leave

Dress flexibility

Job Description

The Provider Support Line Specialist position is an integral role within a healthcare management organization dedicated to supporting providers within its network. This company specializes in delivering comprehensive administrative and technical assistance to healthcare providers, ensuring a seamless integration and operation of various healthcare-related technologies and systems. Known for its commitment to improving healthcare provider experiences, the organization offers a full-time remote employment opportunity specifically for candidates residing in North Carolina. This modern role reflects the organization's adaptation to remote work environments, providing flexibility while maintaining a high standard of support for provider networks.

The core function of the Pro... Show More

Job Requirements

High school diploma or equivalent
minimum three years of office experience
ability to live in North Carolina
ability to communicate effectively both orally and in writing
proficiency with Microsoft Office suite
strong organizational skills
ability to work independently and exercise discretion
ability to handle confidential information
willingness to work Monday through Saturday including holidays
reliable internet connection for remote work

Job Qualifications

High school diploma or equivalent
three years of office experience
bachelor’s degree in business or a closely related field preferred
healthcare experience preferred
proficient with Microsoft Office suite
strong written and oral communication skills
ability to read, interpret, and disseminate information regarding state laws, rules, regulations, and policies
skilled at organizing work to meet schedules and timelines
ability to work independently with little direction
ability to establish and maintain effective working relationships
proficient in grammar, spelling, punctuation, and vocabulary

Job Duties

Provide coverage of the Provider Network Helpdesk phone within department expectations
guide providers through process of initiating credentialing during times of network expansion
assist providers in navigating the EHR and other portal platforms
respond to requests for information in writing and over email
assist providers in navigating the provider handbook, the Alliance website, forms lists, and other resources
assist providers by troubleshooting basic IT issues, including resetting and changing passwords
assist providers in navigating NCTracks
respond to questions regarding claims and UM requirements
conduct research across agency procedures, software, and agency contacts to correctly respond to complex provider questions
identify and report trends of requests/communications that come through the Helpdesk and communicate information to Supervisor
contact providers regarding use of EHR calendar, and maintaining the agency listing
assist in maintaining list of provider specialties
maintain departmental Agency Listing to include basic information on physical health, behavioral health, IPRS, Spanish-speaking, crisis, and enhanced-service providers
maintain insurance tracking database, current availability, and contract status of providers
document work in supported software to meet expectations of oversight agencies
screen and route materials
provide receptionist and telephone services
proofread documents as requested
monitor and complete tasks related to incoming emails in the department inbox

Job Location

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