Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee wellness programs
Job Description
The Hilton Anatole, a landmark hotel located in Dallas, Texas, is part of the globally recognized Hilton brand, known for delivering luxurious hospitality and exceptional guest experiences. Since its establishment in 1919, Hilton has remained a leader in the lodging industry worldwide, offering a wide range of accommodations from full-service hotels and resorts to extended-stay suites and mid-priced hotels. The Hilton Anatole continues this tradition by providing guests with unparalleled service, innovative amenities, and a welcoming atmosphere that reflects Hilton's core values of hospitality, integrity, leadership, teamwork, ownership, and a commitment to excellence. Joining the Hilton Anatole means becoming part of a dedicated team focused on delivering remarkable hospitality experiences every day.
The Property Operations Manager role at Hilton Anatole is a vital leadership position focused on overseeing the operational management and maintenance of the hotel property. This position requires a professional with proven experience in property operations, engineering, or facilities management, combined with strong organizational capabilities and attention to detail. The manager will be responsible for coordinating and scheduling multiple maintenance teams, ensuring facility readiness, overseeing inventory and supplies, and managing compliance with safety and operational protocols. Familiarity with maintenance management systems like HOTSOS is essential for efficiently tracking and resolving work orders.
Key responsibilities include developing and managing daily and weekly schedules for various operational teams, liaising with other departments such as culinary and event services to coordinate maintenance activities, and performing daily inspections and property walks to identify and address repair needs. The Property Operations Manager ensures timely completion of preventive maintenance tasks, manages budgets including departmental profit and loss allocations, reviews and approves payroll, and maintains compliance with fire safety and environmental testing procedures.
This role demands excellent communication and leadership skills to effectively coordinate across departments, maintain high standards of quality and guest satisfaction, and uphold Hilton's commitment to a productive and adaptable team environment. Those who join Hilton Anatole in this position contribute to a hospitality culture that values dependability, customer focus, and a proactive approach to property management. The employment type is typically full-time, with competitive salary and benefit packages reflecting Hilton's tradition of valuing and supporting its team members.
In sum, the Property Operations Manager at the Hilton Anatole plays a crucial role in ensuring the operational excellence and seamless guest experience expected of a leading global hospitality property. Through effective management of teams, adherence to quality standards, and strategic coordination with multiple departments, this position supports Hilton's continued vision to fill the earth with the light and warmth of hospitality, making every guest stay memorable and comfortable.
The Property Operations Manager role at Hilton Anatole is a vital leadership position focused on overseeing the operational management and maintenance of the hotel property. This position requires a professional with proven experience in property operations, engineering, or facilities management, combined with strong organizational capabilities and attention to detail. The manager will be responsible for coordinating and scheduling multiple maintenance teams, ensuring facility readiness, overseeing inventory and supplies, and managing compliance with safety and operational protocols. Familiarity with maintenance management systems like HOTSOS is essential for efficiently tracking and resolving work orders.
Key responsibilities include developing and managing daily and weekly schedules for various operational teams, liaising with other departments such as culinary and event services to coordinate maintenance activities, and performing daily inspections and property walks to identify and address repair needs. The Property Operations Manager ensures timely completion of preventive maintenance tasks, manages budgets including departmental profit and loss allocations, reviews and approves payroll, and maintains compliance with fire safety and environmental testing procedures.
This role demands excellent communication and leadership skills to effectively coordinate across departments, maintain high standards of quality and guest satisfaction, and uphold Hilton's commitment to a productive and adaptable team environment. Those who join Hilton Anatole in this position contribute to a hospitality culture that values dependability, customer focus, and a proactive approach to property management. The employment type is typically full-time, with competitive salary and benefit packages reflecting Hilton's tradition of valuing and supporting its team members.
In sum, the Property Operations Manager at the Hilton Anatole plays a crucial role in ensuring the operational excellence and seamless guest experience expected of a leading global hospitality property. Through effective management of teams, adherence to quality standards, and strategic coordination with multiple departments, this position supports Hilton's continued vision to fill the earth with the light and warmth of hospitality, making every guest stay memorable and comfortable.
Job Requirements
- Experience in property operations, engineering, or facilities management
- Knowledge of maintenance management systems such as HOTSOS
- Strong organizational skills
- Capability to manage budgets and inventory
- Effective communication skills
- Ability to coordinate across multiple departments
- Commitment to quality and guest satisfaction
Job Qualifications
- Proven experience in property operations, engineering, or facilities management
- Strong organizational and scheduling skills
- Familiarity with HOTSOS or similar maintenance management systems
- Ability to manage budgets and inventory
- Excellent communication and cross-departmental coordination skills
- Detail-oriented with a commitment to quality and guest satisfaction
Job Duties
- Develop and manage daily and weekly schedules for GSE, painters, and PM teams
- Coordinate with the event setup team to plan PM activities in meeting spaces
- Liaise with kitchen chefs weekly to review repair needs and ongoing projects
- Review HOTSOS tickets daily
- ensure timely and effective resolution
- Prepare rooms for the PM team each morning
- Inspect 510 completed PM rooms daily to ensure quality and readiness
- Conduct daily walks of public spaces and input necessary HOTSOS work orders
- Perform weekly property and grounds walks to identify and report repair needs
- Review and manage Guest Commits and Out-of-Order (OOO) room lists
- Order and manage parts and supplies for GSE, painters, and PM teams
- Complete inventory check weekly to ensure team has supplies
- Complete and document daily Homeyer cooling tower water treatment tests
- Ensure fire life safety protocols are up to date and proper documentation is uploaded
- Schedule hood cleaning semiannual, communicate with culinary team
- Manage weekly allocation of departmental P&L
- Review and approve team payroll daily
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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