Project Coordinator - Installation/Service Coordinator - Sacramento, CA

Sacramento, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $25.00 - $27.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employer Paid Life Insurance

Employer paid long-term disability insurance

Paid Time Off

Job Description

Lifeway Mobility is a prominent nationwide provider specializing in accessibility solutions that empower individuals to live independently, comfortably, and safely in their own homes. With a strong commitment to enhancing quality of life for people with accessibility needs, Lifeway Mobility delivers tailored products and services that enable customers to remain securely in the places they cherish most. At the core of the company’s mission are its fundamental values: Putting People First, Being Accountable, and Doing Well While Doing Good. These core principles permeate everything the company undertakes, from product innovation to client interactions and team collaboration.

As a ... Show More

Job Requirements

Minimum of 3 years of experience in telephone or computer-based customer service
Strong verbal and written communication skills
Experience in routing or dispatching is a plus
Proficiency in Microsoft Office Suite
Familiarity with CRM or ERP systems is preferred
Ability to manage multiple tasks and deadlines in a fast-paced environment
A passion for delivering exceptional customer service and making a positive impact on others

Job Qualifications

Minimum of 3 years of experience in telephone or computer-based customer service
Strong verbal and written communication skills
Experience in routing or dispatching is a plus
Proficiency in Microsoft Office Suite
Familiarity with CRM or ERP systems is preferred
Ability to manage multiple tasks and deadlines in a fast-paced environment
A passion for delivering exceptional customer service and making a positive impact on others

Job Duties

Review and organize sold solutions to ensure proper documentation including signed contracts notes photos and measurements
Coordinate and schedule installation appointments with customers in a timely manner
Maintain and manage open work orders on the Installation and Service Coordination Dashboard
Work with customers to troubleshoot and address service needs including repairs
Create and manage service work orders schedule service appointments and coordinate follow-up as needed
Collaborate with Sales and Installation teams to ensure customer satisfaction and smooth operations
Ensure all aspects of installation and service are completed efficiently accurately and to the highest customer satisfaction

Job Location

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