Product Concierge Specialist/Service Concierge | BMW Westlake

Rusnak Auto Group is a leading organization in the automotive industry, known for its exceptional service and commitment to customer satisfaction in the Greater Los Angeles area and throughout Southern California. Established over six decades ago, this family-owned and operated company has grown significantly, boasting 14 prime locations featuring beautiful showrooms in cities such as Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. Rusnak Auto Group specializes in offering an impressive selection of 11 prestigious luxury car brands, catering to discerning customers with exquisite tastes and a passion for high-end vehicles. They have built a stellar reputation as a trusted leader in the luxury automotive market, backed by their dedication to delivering superior client experiences and earning customer loyalty.

At their BMW dealership in Westlake, the company is currently seeking a Product Concierge Specialist/Service Concierge to join their dynamic team. This position presents an excellent opportunity for automotive professionals who are passionate about luxury cars and eager to advance their careers. The role focuses on enriching the customers' ownership experience by ensuring they receive comprehensive education about their vehicles, from understanding operations to exploring advanced features and technology. In this capacity, you will play a vital role in the service department's performance and contribute to achieving the strategic goals of Rusnak Auto Group. Your responsibilities will include delivering detailed customer education, managing vehicle delivery processes, and offering ongoing support and follow-up that ensures clients feel confident and fully knowledgeable about their new vehicles.

Beyond customer interactions, the position also involves training sales and service team members on key vehicle technologies, assisting management with department scheduling and planning, supporting vehicle tracking operations, and ensuring all customer service activities are conducted with professionalism. The Product Concierge Specialist/Service Concierge will embody the Rusnak Standard by consistently providing an exemplary, consultative, and value-added customer experience that fosters repeat business and referrals.

Rusnak Auto Group offers a comprehensive benefits package designed to support employee growth and well-being, including competitive pay based on experience, health insurance coverage (medical, dental, vision, and life), a 401(k) retirement plan, paid time off, parental leave, and employee perks such as tickets to sports games and theme parks. Emphasizing a safe working environment, the company adheres to current health guidelines with hospital-grade cleaning protocols and provides personal protective equipment such as face masks and hand sanitizers. This role stands as a promising career path for motivated individuals who are eager to thrive in a reputable and customer-focused automotive group.