Product Concierge Specialist - Thousand Oaks, CA

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $21.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

401(k) retirement plan

Paid Time Off

Employee assistance program

Job Description

Rusnak Auto Group is a prominent and reputable automotive dealership group headquartered in Southern California, with an established presence throughout the Greater Los Angeles area. Founded in the 1960s, this family-owned and operated company has grown steadily over six decades, currently operating 11 locations featuring upscale showrooms. Their locations include Pasadena, Arcadia, Thousand Oaks, Anaheim Hills, and Loma Linda, offering a diverse portfolio of 13 luxury car brands that appeal to discerning customers. With a focus on superior customer service and attention to detail, Rusnak Auto Group is committed to providing an exceptional car-buying and ownership experience for its clientele,... Show More

Job Requirements

High school diploma or GED desired
Minimum of 1 year customer service experience in automotive, retail, sales, or hospitality industries
Valid California driver license
Valid California sales license
Strong interpersonal and communication skills
Ability to troubleshoot vehicle technology
Ability to work on-site
Flexible schedule to accommodate dealership hours

Job Qualifications

Minimum of 1 year customer service experience in automotive, retail, sales, or hospitality
High school diploma or GED desired
Valid California driver license
Valid California sales license
Strong communication and interpersonal skills
Ability to explain complex vehicle technologies clearly
Experience with CRM software
Ability to conduct training sessions
Detail-oriented with strong organizational skills
Ability to work well in a team environment

Job Duties

Performs detailed customer education and delivery on all vehicle models
Ensures vehicle has met all pre-delivery checklist requirements
Programs personalized settings prior to customer delivery
Sets expectations for length of vehicle delivery
Assesses customer knowledge and priorities to personalize delivery
Explains and demonstrates vehicle features and technologies
Follows up with customers within one to two weeks after delivery
Resolves vehicle technology inquiries
Directs customers to additional resources
Conducts owner clinics consistently
Utilizes CRM to respond to new leads
Follows up with lost sale prospects
Provides assistance to customers in service waiting areas
Assists customers at service drive with vehicle inquiries
Trains team members on key vehicle technologies
Answers product questions by phone and in person
Troubleshoots vehicle technology and system features
Assists management in scheduling and planning
Shares responsibility in sales meetings
Ensures dealership policies are followed
Provides administrative support
Reports sold vehicles to manufacturer
Arranges vehicle transportation
Ensures follow-up with customers after sales
Updates vehicle inventory consistently

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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