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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Life insurance
long-term disability coverage
401(k) plan with Company Match
Extensive Training
Career development opportunities
Promotional prospects
Job Description
Cedarhurst Senior Living is a leading provider of senior living communities dedicated to enriching the lives of residents through exceptional care and personalized services. With an unwavering commitment to excellence and innovation, Cedarhurst fosters vibrant environments where seniors can thrive and enjoy a fulfilling lifestyle. The company is renowned for its dedication to creating compassionate communities that prioritize the physical, emotional, and social well-being of every resident. It offers a range of living options and amenities designed to meet the unique needs of each individual, making Cedarhurst a trusted name in senior living. In addition to its focus on resident... Show More
Job Requirements
- High school diploma or equivalent
- experience in customer service preferred
- ability to use digital tools and applications including Microsoft Office
- strong communication skills
- ability to walk or stand for extended periods
- ability to lift up to 50 pounds independently and up to 200 pounds with assistance
- adherence to infection prevention and control protocols
- capability to engage in conflict resolution
- willingness to follow directions and take initiative
- pass background check and drug screening
- participation in health assessments such as TB testing
- use of personal protective equipment as required
Job Qualifications
- High school diploma or equivalent preferred
- previous experience in a customer service role, preferably in senior living, healthcare, hospitality, or similar setting preferred
- CPR or BLS certification preferred
- demonstrated proficiency in Microsoft Office (Outlook, Excel, Word), web-based platforms, electronic health record systems, and HR-related systems as applicable
Job Duties
- Welcome residents, visitors, and guests, providing exceptional customer service and assistance
- monitor the community's entry and exit points, signing in guests and residents, ensuring compliance with safety protocols
- regularly engage with residents helping them feel valued and cared for
- receive and distribute mail and packages
- manage external and internal calls, taking and communicating messages, and forwarding calls appropriately
- assist the Executive Director & Business Office Manager with clerical/administrative duties and support the Sales & Marketing team with sales inquiries as needed
- assist residents with scheduling personal transportation services and community event reservations
- manage sale of guest meals and process credit card transactions when necessary
- submit work order requests to Maintenance on behalf of residents
- monitor emergency response system and fire alarm panel
- ensure effective communication between community staff and residents’ families about residents’ care and well-being
- collaborate with management and staff, take initiative, and engage in conflict intervention and resolution
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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