Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Competitive wages
Access to wages before payday
flexible scheduling options
Paid Time Off
Holidays
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with employer matching
Paid training
meals
uniforms
Employee assistance program
Job Description
Discovery Management Group is a prominent part of the Discovery Senior Living family of companies, which stands as a recognized leader in the senior living industry in the United States. The company ranks among the two largest senior living operators nationwide, underscoring its significant presence and influence in this sector. Discovery Management Group specializes in managing and enhancing senior living communities throughout the country, serving over 6,500 residents with a commitment to innovation and operational excellence. The organization is dedicated to lifestyle customization, ensuring that every community member enjoys a vibrant and personalized living experience. With a foundation built on performance and innovation, Discovery Management Group continues to thrive, offering exceptional environments focused on well-being, community engagement, and high-quality care.
The role of Concierge at Discovery Management Group is a pivotal position within the senior living communities it manages. The Concierge serves as the first point of contact for guests, residents, and employees, tasked with creating a welcoming atmosphere that reflects the organization’s values. This position involves various responsibilities such as greeting visitors, managing incoming calls, taking detailed messages, and providing general information. The Concierge plays a key role in maintaining communication flows and facilitating appointments and services that enhance the resident experience. This role requires exceptional customer service skills, attention to detail, and the ability to manage multiple tasks efficiently while upholding the company’s high standards. Notably, the position offers competitive wages, access to wages before payday, flexible scheduling options with full-time and part-time hours, and a comprehensive benefits package for eligible employees including health, dental, and vision insurance. Additional perks such as paid time off, holidays, paid training, a 401(k) plan with employer matching, meals, uniforms, and an employee assistance program further support team members. This role suits individuals who aim to have a direct, positive impact on the lives of seniors by providing dedicated, compassionate service in a professional and supportive environment.
The role of Concierge at Discovery Management Group is a pivotal position within the senior living communities it manages. The Concierge serves as the first point of contact for guests, residents, and employees, tasked with creating a welcoming atmosphere that reflects the organization’s values. This position involves various responsibilities such as greeting visitors, managing incoming calls, taking detailed messages, and providing general information. The Concierge plays a key role in maintaining communication flows and facilitating appointments and services that enhance the resident experience. This role requires exceptional customer service skills, attention to detail, and the ability to manage multiple tasks efficiently while upholding the company’s high standards. Notably, the position offers competitive wages, access to wages before payday, flexible scheduling options with full-time and part-time hours, and a comprehensive benefits package for eligible employees including health, dental, and vision insurance. Additional perks such as paid time off, holidays, paid training, a 401(k) plan with employer matching, meals, uniforms, and an employee assistance program further support team members. This role suits individuals who aim to have a direct, positive impact on the lives of seniors by providing dedicated, compassionate service in a professional and supportive environment.
Job Requirements
- High school diploma or general education degree (GED) preferred
- One to three years customer service experience and/or training
- Or equivalent combination of education and experience
Job Qualifications
- High school diploma or general education degree (GED) preferred
- One to three years customer service experience and/or training
- Or equivalent combination of education and experience
Job Duties
- Carries out telephone answering and reception duties as required
- Takes complete messages with pertinent information and communicates messages to the intended recipient
- Greets residents and visitors
- Answers inquiries and gives directions
- Collates brochures for the marketing department
- Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff
- Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily
- Guest and Sign-In Logs as necessary
- Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc
- Maintains and keeps desk and entry area neat and organized
- Organizes, distributes mail to residents, Executive Director and Department Coordinators
- Maintains resident forms for miscellaneous credits
- Maintains adherence to all company personnel policies and established operating policies and procedures
- Other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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