Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
Gibsons Restaurant Group is a premier dining establishment known for its steadfast commitment to hospitality, quality, value, and family. With multiple locations that cater to diverse clientele, Gibsons has built a strong reputation for delivering exceptional dining experiences that emphasize customer satisfaction and a welcoming atmosphere. The group focuses on fostering a culture that values teamwork, respect, and excellence in service, ensuring that guests receive the highest standards with every visit. As a recognized name in the restaurant industry, Gibsons Restaurant Group not only prioritizes the culinary delights it offers but also the seamless operational coordination behind the scenes that guarantees a five-star experience.
The Sales Manager role at Gibsons Restaurant Group is pivotal in maintaining and expanding the company’s sales initiatives while ensuring flawless communication between sales teams and front-of-house and back-of-house operations. This role is designed for an energetic, results-oriented professional who thrives in a dynamic restaurant environment and who understands the nuance of balancing client relationships with operational execution. The Sales Manager serves as the primary liaison for sales activities, responsible for booking group events across multiple locations and meticulously managing event details from inception to completion. This includes negotiating contracts, coordinating with catering and operations teams, ensuring client satisfaction, and hitting or exceeding annual sales goals.
Working at Gibsons as a Sales Manager means you will engage in a variety of responsibilities that extend beyond classic sales tasks. The position demands open availability, inclusive of evenings, weekends, and holidays, reflecting the nature of the hospitality industry. You will employ strategic communication and client outreach to build loyal, long-term relationships, directly contributing to sustaining and growing the Gibsons brand presence. Your duties will encompass following up on all client inquiries, maintaining accurate records in CRM systems, confirming sales closures through deposits and contracts, and troubleshooting internal issues to uphold operational excellence.
Moreover, this position emphasizes customer experience, requiring a focus on upholding Gilsons’ core values throughout every interaction. You will ensure proper staffing and resource allocation to guarantee a positive event experience, uphold safety standards to protect both staff and assets, and respond effectively to any customer concerns to foster repeat business. Your leadership in advocating for the Group’s philosophy will shape every team member’s commitment to a unified, customer-first approach. This role underpins the success of the restaurant group by merging sales expertise with deep operational knowledge and a dedication to the brand’s DNA.
As a Sales Manager at Gibsons Restaurant Group, you will be instrumental in driving revenue growth through meticulous event management and stellar client services, thriving within a supportive environment that values innovation, integrity, and community. If you are passionate about hospitality and ready to lead sales initiatives in a renowned restaurant setting, this role offers a fulfilling and challenging career path with room for professional growth and development.
The Sales Manager role at Gibsons Restaurant Group is pivotal in maintaining and expanding the company’s sales initiatives while ensuring flawless communication between sales teams and front-of-house and back-of-house operations. This role is designed for an energetic, results-oriented professional who thrives in a dynamic restaurant environment and who understands the nuance of balancing client relationships with operational execution. The Sales Manager serves as the primary liaison for sales activities, responsible for booking group events across multiple locations and meticulously managing event details from inception to completion. This includes negotiating contracts, coordinating with catering and operations teams, ensuring client satisfaction, and hitting or exceeding annual sales goals.
Working at Gibsons as a Sales Manager means you will engage in a variety of responsibilities that extend beyond classic sales tasks. The position demands open availability, inclusive of evenings, weekends, and holidays, reflecting the nature of the hospitality industry. You will employ strategic communication and client outreach to build loyal, long-term relationships, directly contributing to sustaining and growing the Gibsons brand presence. Your duties will encompass following up on all client inquiries, maintaining accurate records in CRM systems, confirming sales closures through deposits and contracts, and troubleshooting internal issues to uphold operational excellence.
Moreover, this position emphasizes customer experience, requiring a focus on upholding Gilsons’ core values throughout every interaction. You will ensure proper staffing and resource allocation to guarantee a positive event experience, uphold safety standards to protect both staff and assets, and respond effectively to any customer concerns to foster repeat business. Your leadership in advocating for the Group’s philosophy will shape every team member’s commitment to a unified, customer-first approach. This role underpins the success of the restaurant group by merging sales expertise with deep operational knowledge and a dedication to the brand’s DNA.
As a Sales Manager at Gibsons Restaurant Group, you will be instrumental in driving revenue growth through meticulous event management and stellar client services, thriving within a supportive environment that values innovation, integrity, and community. If you are passionate about hospitality and ready to lead sales initiatives in a renowned restaurant setting, this role offers a fulfilling and challenging career path with room for professional growth and development.
Job Requirements
- Minimum of a high school diploma
- Three to five years experience in a restaurant environment
- At least one year of management experience preferred
- Ability to communicate professionally verbally and in writing
- Ability to speak, read and write English
- Ability to perform basic math
- Ability to make sound business decisions
- Ability to analyze data
- Ability to maintain composure under pressure
- Strong computer knowledge
Job Qualifications
- Minimum of a high school diploma, Bachelor’s Degree or other four-year degree preferred
- Three to five years experience in a restaurant environment with at least one year of management experience preferred
- Ability to communicate professionally verbally and in writing with the public and with employees
- Ability to speak, read and write English language
- Ability to perform basic math skills including addition, multiplication, subtraction and percentages
- Ability to make sound business decisions
- Ability to analyze data and draw conclusions from the information at hand
- Ability to maintain composure and poise under pressure
- Strong computer knowledge and ability to learn new software programs
Job Duties
- Primary sales liaison with FOH and BOH operations to ensure smooth communication
- Book group events for multiple locations within the group booking parameters, ensuring that sales progress seamlessly and accurately by following established process and procedures in order to meet or exceed annual sales goal
- Responsible to sell and grow the Gibsons brand by maintaining and building client relationships
- Weekly outreach to develop these relationships is expected
- Respond to all initial inquiries to secure business
- Record all client and event details into the CRM platform to ensure proper follow up
- Close all sales by collecting client deposit, signed contracts and BEOs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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